Reservation Executive

About the role

We are seeking a highly organized and customer-focused Reservations Executive to join our team. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates. Process individual and group reservations accurately and efficiently using hotel reservation systems Build and maintain strong relationships with clients, travel agents, and internal departments Provide outstanding customer service through various communication channels (phone, email, and in-person) Implement effective selling strategies to optimize occupancy rates and revenue Generate and distribute rooming lists, confirmations, and other reservation-related documents Collaborate with other departments to ensure seamless guest experiences Monitor and manage reservation releases, cancellations, and modifications Stay updated on hotel promotions, packages, and pricing strategies Assist in resolving customer inquiries and complaints in a timely and professional manner Contribute to the continuous improvement of reservation processes and procedures Diploma in Tourism or Hospitality Management Minimum of 2 years of experience in a similar role within the hospitality industry Proficiency in MS Excel, Word, and PowerPoint Strong knowledge of reservation systems and hotel management software Ability to work efficiently in a fast-paced, dynamic environment Exceptional customer service skills with a focus on guest satisfaction Analytical mindset with strong attention to detail Ability to multitask and prioritize effectively Team player with excellent interpersonal skills

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Company Intel

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