Customer Service Team Leader

About the role

We are seeking an experienced Customer Service Team Leader (10 month fixed term role) to drive excellence across our ANZ customer service operations at Baxter. In this role, you will lead and develop a high-performing team, ensuring exceptional service delivery, operational efficiency, and continuous improvement. You will play a key role in supervising performance, resolving complex issues, and collaborating cross-functionally to enhance the overall customer experience. About You You are a people-focused leader who builds trust and motivates high-performing teams through empathy and accountability. Highly organised and proactive, you thrive in fast-paced environments, balancing priorities while continuously improving processes through data-driven insights. Passionate about customer experience, you lead by example, take ownership, and are driven to elevate both team performance and overall service delivery-making this an exciting opportunity to create meaningful impact across a regional operation! This is a 10- month fixed term role based at the Baxter Old Toongabbie office.