DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owner
Responsibilities
Become proficient at CPM Coordinator and CPM Support Coordinator responsibilities.
Have 1:1s with every CPMC and CPMSC. Coach, motivate and improve their performance.
Coordinate recognition and remote events, within Kotis' parameters, for CPMC and CPMSCs that fosters team cohesion and camaraderie, organizing team events to celebrate achievements and build a positive work culture.
Maintain an efficient productivity data system to track and evaluate the quality and completion of assistant's work.
Assign low-lead and non-program clients to CPMCs to guarantee that all incoming clients receive timely support and are guided smoothly through the ordering process
Manage task delegation from AEs and CPMs when no support is available, ensuring all tasks are completed accurately and within deadlines.
Oversee team coverage and scheduling, including PTO approvals, ensuring uninterrupted support for the Creative Project Manager and stepping in to cover coordinator responsibilities during absences.
Deliver structured performance evaluations at the 3-month, 5-month, and annual milestones, providing clear feedback to support growth and accountability.
WHAT WE LOOK FOR
Education: Bachelor's degree in Marketing , Communications, and Business Administration, or any related field .
Experience: 3-5 years of experience in a team lead role in the BPO industry.
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours .
Technical Skills :
Microsoft Excel required; Microsoft Office knowledge required.
Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
Customer orientation and the ability to adapt to and respond to diverse types of characters.
Salary Range: PHP 40,000 - 45,000Industry : Promotional ProductsJob Type: Full-timeWork Shift: 8:00 AM - 5:00 PM CST (USA)Workdays : Monday through Friday (USA)BENEFITS OF WORKING WITH USIndustry-leading salary packagesPermanent work-from-home setupCompany equipment providedInternet stipends upon regularizationHMO CoveragePTO credits and service incentive leavesMajor spring and winter company live eventsMonthly employee appreciation virtual eventsCompany-provided career skills training coursesA company culture focused on your personal and professional growthPaid time offRemote work options
Additional Information
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Number of Openings: 1
Are you a customer-focused leader who excels in project coordination, team development, and operational support? We're looking for a Home-Based Sales Support Lead to join our DCX team. In this role, you will oversee backend project management operations while supporting Sales Executives, Account Managers, suppliers, and clients to ensure an exceptional customer experience. You will also play a key leadership role in coaching and developing team members, optimizing workflows, and ensuring seamless support across the sales and project management functions. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about driving operational excellence while building strong client relationships.
REQUIRED CORE COMPETENCIES
Highly Proficient Communicator: Excellent spoken and written English communication skills with the ability to engage effectively with clients, team members, and leadership.
Strong Leader & Coach: Ability to mentor, motivate, and develop team members while fostering accountability and continuous improvement.
Organized & Detail-Oriented: Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
Customer Service Focused: Dedicated to delivering exceptional customer experiences and maintaining strong client relationships.
Problem-Solver & Adaptable: Strong critical thinking skills with the ability to prioritize, multitask, and resolve challenges in a dynamic environment.
Delegatecx · Remote