Business Systems Functional Consultants (2 Roles - CRM & ERP)

About the role

We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for. We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to: Finance (ERP) Sales & Customer (CRM) These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations. Working collaboratively across the organisation, the Business Systems team provides technical leadership, engineering capability and modern platforms that support our strategic goals. Joining us, you will help define the standards, practices and governance that shape how Dynamics 365 is adopted, delivered and evolved across OS. We are looking for experienced and forward-thinking Functional Consultants to provide leadership and domain expertise across key business capabilities within Dynamics 365. Acting as a trusted advisor, you will shape how platforms are adopted, improved and governed across OS. Working closely with business stakeholders, delivery teams and technical specialists, you will ensure solutions deliver measurable value and align to wider organisational priorities. These roles sit within our Business Systems Centre of Excellence , influencing not just what we deliver, but how we deliver it - strengthening standards, governance and ways of working across the organisation. This is an opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise. Specialisms Functional Consultant - Sales & Customer (CRM) You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer journeys, enhancing system adoption and ensuring customer-facing solutions align to user needs and business priorities. Functional Consultant - Finance (ERP) You will provide domain expertise across Finance processes within Dynamics 365 Finance & Operations (D365 F&O). You will focus on improving financial processes, strengthening governance, and ensuring systems are stable, scalable and aligned to organisational priorities. What you'll be responsible for Across both roles, you will: Provide functional leadership and act as a trusted advisor to business stakeholders Lead functional work packages from design through to business adoption Translate business needs into clear functional designs and solution options Take a holistic view across processes and domains to identify dependencies and improvements Support prioritisation and decision-making through commercial awareness Build strong relationships across service leads, delivery teams, users and partners Drive continuous improvement across processes and system usage Facilitate workshops and communicate effectively with a range of audiences Coach and mentor analysts and junior consultants to build team capability Role-specific expertise CRM - Essential Experience working with Customer Relationship Management / Customer Engagement platforms Strong understanding of customer-facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys) Finance - Essential Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting) Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules Desirable (both roles) Experience working within a service-led, product-aligned operating model Familiarity with Agile delivery approaches and cross-team collaboration Awareness of cloud-based business platforms and integrations Understanding of data protection, compliance and enterprise governance What success looks like Across both roles Acting as a trusted advisor, influencing decision-making and shaping effective solutions Delivering high-quality functional designs that enable efficient and predictable delivery Strong collaboration across Business Systems and wider OS teams Identifying and delivering continuous improvement across processes and systems CRM role Improved customer journeys, system adoption and user experience Finance role Improved financial processes, system stability and governance Our Principles At OS, how we work matters just as much as what we deliver. We are guided by three principles, which form part of our assessment process: Clear the path - simplify, remove blockers and enable pace Seek the story - build understanding, challenge assumptions and speak up Do what matters - focus on value and make deliberate decisions The Rewards We want