Lead Analyst - Risk Rating Support

About the role

Risk Rating Support function operates under the umbrella of the enterprise-wide Credit Administration & Infrastructure Organization (CA&I). The team actively collaborates and partners within the broader Credit Risk framework, drawing upon our collective credit institutional knowledge. Impact Creates improvements to current processes and procedures, supports users of Banks's credit risk ratings, and ensures compliance with relevant rules and regulations Key Deliverables Operational Support - Update and maintain SharePoint online sites supporting risk rating platform documentation including pages and layouts, navigation and site structure, document libraries and metadata and permission management aligned with governance standards. Where needed, contribute to adjacent and non-adjacent credit projects and initiatives within Credit Administration. Case Management and User Inquiry tracking including reporting and trend analysis - Support the setup and ongoing maintenance of an in‑house case management or inquiry tracking system (e.g., SharePoint lists, workflow tools, or internal ticketing solutions) to manage questions, issues and requests, escalations related to risk rating models or platforms. Log, track, and monitor cases through resolution, ensuring appropriate follow‑up and closure. Apply consistent categorization and prioritization to cases (e.g., inquiry type, model impacted, urgency). Generate regular reports and dashboards to track: Volume and types of user questions; Escalation trends; Turnaround time and resolution metrics. Identify recurring issues, bottlenecks, or areas of confusion and communicate insights to: Risk leadership, Platform owners, Documentation and policy teams. Support continuous improvement efforts by using case trends to recommend documentation enhancements, process clarifications, training or communication needs User Support - Knowledge of the Moody's credit risk rating/financials spreading platform, Credit lens, and FCB's configuration in order to answer user questions related with system access, error messages, and risk rating model inputs. Appropriately escalate issues, as needed, and recommend enhancements to process and/or platform based on user issues, without explicit user direction. Collaboration - Collaborate closely with groups across multiple departments such as technology, modeling, underwriters as needed to resolve user identified issues in a timely manner. Skills and Qualification (Functional and Technical Skills) Minimum 7-10 years of relevant work experience, preferably within a large financial institution or banking environment. Graduate or postgraduate degree in a relevant discipline Advanced proficiency and hands-on experience with SharePoint Online, Power BI, a