Academic Advisor, Office of Academic Advising

About the role

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary Plays a vital role in supporting the academic success of students by leveraging knowledge of academic policies and procedures. Serves as a consultant and engages with various stakeholders, including faculty, staff, parents, and students. Contributes to academic and operational projects in alignment with the objectives of the Office of Academic Advising. Job Description Essential Functions: Provides professional academic advising to undergraduate students, including guidance, consultation, and support on matters pertaining to registration, academic progress, success, graduation, and retention of students in the College. Consults with faculty and staff regarding academic policy and practice. Meets with students daily to process requests for study abroad approvals, late drops, late adds, credit overloads, withdrawals, and appeals. Communicates action on student cases to administrative offices on campus. Meets with students to provide advice and counsel on curriculum-specific matters, major exploration issues, four-year plans, College and University policy and procedures, and non-academic factors affecting academic performance. Responsible for confidential information and conducts confidential conversations to provide support to students. Coordinates and participates in early academic intervention activities, including taking or recommending appropriate actions. Contributes to academic and operational projects within the Office of Academic Advising. Receives and investigates reports from faculty members and/or academic advisors regarding students with excessive absences, poor academic performance, and/or other concerning behaviors; alerts OAA leadership and coordinates with appropriate university offices regarding these concerns. Has primary responsibilities for walk-in appointments with students, providing information and support, as well as referrals for follow up advising appointments and to other offices on campus. Maintains appropriate and timely records of all communications and actions regarding students. Engages in timely, clear, and accurate communication to OAA leadership regarding complex and/or sensitive student situations; has clear understanding of situations necessitating escalation to OAA leadership. Required Education, Knowledge, Skills, Abilities: Bachelor's degree plus one to three years related experience, or an equivalent combination of education and experience. Ability to comfortably and productively engage in collaborative work within the office. Knowledge of Wake Forest University academic policies, procedures, and relevant laws regarding student information, or ability to learn these in a short period of time. Knowledge and understanding of student academic advisement, development, retention issues, trends, and programs. Excellent written and oral communication skills with the ability to communicate to varied university constituencies. Strong diplomatic skills and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to make decisions using individual discretion and independent judgment. Ability to counsel students and communicate professionally and confidently with faculty members, administrators, and parents. Ability to perform multiple tasks, prioritize as necessary, and effectively manage time to complete all required tasks during the work day. Ability to learn new software and systems, including student records systems. Ability to maintain confidentiality of information and records; ability to manage and distribute information appropriately. Ability to analyze and solve complex problems. Ability to investigate and analyze information and to draw logical conclusions. Preferred Education, Knowledge, Skills, Abilities: Experience in an academic advising or related higher education role Accountabilities: Responsible for own work. Physical Requirements: Sedentary work primarily involving sitting/standing; communicating with