Create and manage product road maps in coordination with business leaders, product owners and scrum teams
Work closely with senior CS leaders to support the service delivery vision/road map for the division
Engage and collaborate wit h Fidelity teams to successfully implement key projects/initiatives that will drive innovation, digitalization and automation
Support projects that improve quality, reduce risk and lead to an enhanced experience for our clients and employees
Project Management
Responsible for managing the overall CS projects/initiatives portfolio
Collaborate with CS leaders and business leads to ensure projects are executed successfully from a cost, time and delivery perspective
Working with CS leaders and internal partners, ensure change management plans are developed and executed effectively to support impacted teams and employees
Will be expected to deliver to presentations to various Senior Leaders in the organization
Coaching & Performance Management
Leads CS Product Owners and Project Analysts, fostering a strong, dynamic and engaging team environment
Conduct regular coaching sessions with team members, provide consistent/constructive feedback, actively manage the team's performance and drive employee engagement
Engage employees in development conversations and provide support towards their development goals, with a focus on continuous learning and upskilling.
Advocates, coaches and ensures team is following Agile/Scrum best practices/methodologies
Conducts annual goal setting and performs the annual year-end performance review cycle
Work with HR Business Partners to develop talent management strategies to attract , grow and retain talent.
Drive employee engagement by supporting and promoting people programs and enabling Fidelity's culture.
Support Client Services Platforms & Applications
Collaborate with the CS Product Owners/Project Analysts to support Client Services Platforms and Applications.
Oversee the development of enhancement road maps for platforms/applications that align to the overall service delivery vision/road map. Work closely with the Product Owners to develop these road maps .
Ensure scrum teams are performing the needed upgrades and checks so all platforms/applications are running optimally.
Requirements
5-7 years of relevant financial services industry experience, preferably in the mutual fund industry.
1 -3 years' experience in agile/scrum or project management roles.
Experience leading/managing a team.
Education:
University degree (bachelor's degree) or equivalent work experience.
Strong communication skills in English (Verbal & written).
Designations, Licenses, or Accreditations
Product Owner Certification or any other Agile/Scrum courses or certifications would be considered as an asset.
This is the right opportunity for you if you:
Strong project ma
Benefits
Vision insurance
Additional Information
Job Description
You will be working on a predefined hybrid schedule as part of Fidelity's dynamic working arrangement.
The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Current work authorization for Canada is required for all openings.
At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years . We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients . As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future .
Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.
Manager Service Enhancement
How You'll Make an Impact:
Position Overview
The Manager, Service Enhancement is responsible for :
Supporting and driving innovation throughout our service delivery to provide an effortless experience to our clients
Responsible for oversight of the C lient S ervices (CS) projects/initiatives portfolio and driving change management in the division
Overseeing, coaching and performance management of Product Owners/Project Analysts to ensure they are executing on their Agile/Scrum teams mandates, following Agile best practices/ methodologies and delivering what is needed to support our internal CS teams, internal partners and external clients
Partnering with business sponsor s to provid e support and oversight of CS used platforms and applications
Developing strong relationships between C lient S ervices , I nformation S ystems an d other business partners across Fidelity
Fil · Toronto, Canada