Fraud Detection Analyst
External
Trustpilot · Copenhagen, DenmarkPrepare for this interview
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About the role
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion ann
Responsibilities
- Identify fraud trends and develop a deep understanding of fraudulent behavior on our platform through the use of SQL, Google BigQuery, and Google Looker.
- Formulate rules based on your analysis to mitigate fraudulent behavior across our platform.
- Carry out investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer inquiries.
- Partner with our data science experts to advance our technological and procedural approaches to identifying fraudulent activity.
- Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
- Act as a key resource for other departments within Trustpilot by providing analysis of customer and reviewer behavior on the platform.
- Present and communicate the results of analyses and investigations to a variety of stakeholders across the department and wider company.
- Work closely with and report to our Lead Fraud & Investigation Analyst.
Requirements
- Experience in data analytics or a similar analytical role-this could be through formal education (e.g., a degree in Science, Mathematics, Computer Science) or equivalent practical experience.
- Comfortable working with and interpreting large datasets.
- A knack for answering difficult questions using data and the ability to translate complex findings into clear, actionable reports.
- Proficiency in writing queries and preparing reports using SQL or a similar language.
- Motivated by self-learning and the desire to grow your skills when faced with new challenges.
- Prior knowledge of formulating rules to combat fraudulent behavior is a plus, but not a requirement.
- The ability to manage multiple priorities effectively with a proactive, forward-thinking mindset
Benefits
Additional Information
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We're looking for a curious and analytical Fraud Detection Analyst to join our global Fraud & Investigations team. You'll analyse data, spot patterns, and write detection rules that help stop fraud in its tracks - playing a vital role in protecting consumers, businesses, and the integrity of our platform. You'll work on complex, often ambiguous challenges in the ever-evolving world of online trust. If you love solving problems, diving into data, and making a real difference - this is your chance. You'll be joining a collaborative, inquisitive team that values transparency, fairness, and a good sense of humour. As part of the wider Trust & Transparency team, we're driving change across the business-and working to make Trustpilot the universal symbol of trust online.
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