Senior Claim Analyst, Non- Marine

About the role

The role provides strategic oversight of Accident & Health and Motor Claims operations, ensuring compliant, consistent, and high‑quality end‑to‑end claims management. It involves managing complex and escalated cases, driving effective collaboration with stakeholders and vendors, and leveraging automation and data analytics to enhance efficiency and decision‑making. The role also supports system enhancements and process improvements, with a strong focus on team development and performance management to build a high‑performing claims team. In addition, the role offers exposure to regional transformation initiatives. Your New Role : 1. Claims Operations Management (A&H and Motor) Lead strategic oversight to overall claims journey of both lines of business ensuring compliance Provide technical support to the team on complex cases, manage escalation cases Perform quality assurance on open files to ensure accuracy in claim processes Collaborate with Recovery team in updating recovery identifier and secure documentation to improve the chances of recovery 2. Stakeholder and vendor management Intermediaries' management and ensure engagements are well managed and prompt resolution to any potential escalation cases Manage relationships and performance of third-party administrators, surveyors, adjusters, lawyers and motor workshops to ensure quality performance Maintain good relationships with technology and data analytics team, underwriters, product development, actuarial, distribution team. 3. Automation, digital innovation supported with data analytics Identify, recommend and implement automation opportunities to improve efficiency, consistency and accuracy. adopt data analysis to support decision making process, identify trends and provide insights back to the business assist in uat and system upgrades to ensure claims scenarios are thoroughly considered and adequately tested. 4. Leadership and performance Team development Performance management About You: 5 to 7 years of experience claims handling on A&H and Motor, with previous experience in supervisory/mentoring role CGI/ACII certification or equivalent Strong focus on first resolution and customer focused. Strong knowledge in motor insurance law/processes, In-depth knowledge in group medical claims, technical claims handling and proficiency in MS office and claim management systems Technology: strong believer in AI-enabled culture and keen to explore technological advancements mindset About QBE What if you could have a positive impact - at work and in the world? At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

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Additional Information

Primary Details Time Type: Full time Worker Type: Employee The role provides strategic oversight of Accident & Health and Motor Claims operations, ensuring compliant, consistent, and high‑quality end‑to‑end claims management. It involves managing complex and escalated cases, driving effective collaboration with stakeholders and vendors, and leveraging automation and data analytics to enhance efficiency and decision‑making. The role also supports system enhancements and process improvements, with a strong focus on team development and performance management to build a high‑performing claims team. In addition, the role offers exposure to regional transformation initiatives.

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