Head of Crew Auxiliary Services

About the role

Wilhelmsen Ship Management is one of the world's largest third-party ship managers originated from Oslo, Norway with a portfolio of more than 450 vessels, a pool of more than 14,000 seafarers and over 900 shore-based employees all over the world. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail. We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company's values and vision. What You'll Responsible For: 1. Portfolio Strategy & Business Ownership Define and own the Crew Auxiliary Services strategy, roadmap, and value proposition aligned with WSM's overall services and growth strategy. Identify, evaluate, and prioritize new service opportunities across the crew lifecycle (e.g. recruitment, training, welfare, travel, digital services, compliance, wellbeing, logistics, etc.). Decide build / partner / buy approaches for new services and capabilities. Ensure services are designed as repeatable, scalable products, not bespoke one-offs. 2. P&L & Commercial Performance F ull P&L responsibility, including revenue growth, cost management, margin improvement, and investment prioritization. Develop and own pricing models, commercial terms, and profitability targets by service line. Build robust business cases for new services and scaling initiatives, including ROI and risk assessments. Track and report performance using clear financial and operational KPIs 3. Product Development & Standardisation Translate customer and internal needs into clear service definitions, scope, SLAs, and delivery models. Drive standardization across fleets and regions while allowing controlled local flexibility. Work closely with Digital / IT to enable system-supported, data-driven service delivery where relevant. Ensure services meet regulatory, contractual, and compliance requirements across jurisdictions. 4. Commercialisation & Market Growth Lead commercialization and rollout of crew auxiliary services across WSM-managed fleets. Partner with commercial, crewing teams to embed services into core WSM offerings. Support broader business development efforts, including value propositions for new customers and tenders. Identify opportunities to offer services to external customers where strategically aligned 6. Partnerships, M&A & Ecosystem Development Identify, negotiate, and manage strategic partners, vendors, and service providers. Lead strategic partnerships, alliances, and potential acquisitions to accelerate growth. Negotiate and approve major commercial and partnership agreements. Build a robust ecosystem of service providers and technology partners. Ensure risk, compliance, and performance governance across the ecosystem. 7. Leadership, Talent & Culture Act as the single point of accountability for Crew Auxiliary Services across WSM. Influence and align internal stakeholders across crewing, operations, finance, legal, IT, and regional hubs. Drive change from ad-hoc services to portfolio thinking and commercial discipline. Build and lead a high-performing team as the portfolio scales. What Experience and Skills Required: Required Bachelor's degree in Business, Maritime, or related discipline; MBA or equivalent preferred. 5+ years of senior leadership experience in maritime, shipping or offshore businesses. Proven track record as a business head or General Manager with P&L accountability. Demonstrated success in building and scaling global service businesses. Strong experience operating in matrixed, international organisations. Preferred Background in crew management, crewing services, maritime HR, or crew-related service ecosystems Experience with platform, digital, or ecosystem-based business models. Exposure to partnerships, joint ventures, or M&A. Experience presenting business cases and performance to senior leadership or boards. *Only shortlisted candidates will be contacted Become a valued member of our team, where every day presents new opportunities for learning and development. Sound interesting? Click "APPLY" now to embark on a rewarding career journey! Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required. #WSM