Head of Deposit Program

About the role

Merrick Bank: The bank that builds CardWorks Servicing: One partner, total performance Carson Smithfield: Resolution with respect With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer. Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. POSITION SUMMARY: The Head of Deposit Program is responsible for the strategic and day-to-day management of the Bank's deposit operations and deposit channel capabilities, with primary responsibility for time-deposit products (Certificates of Deposit) administered through digital/online channels and supporting operational workflows. Reporting to the SVP, Treasury, this role partners across Treasury, Finance, Operations, Compliance, Risk, Internal Audit, Marketing, and Technology to ensure deposit account lifecycle processing is executed efficiently, accurately, and in compliance with applicable regulations and internal control standards. As an online-focused, FDIC-insured bank, the deposit operating model relies on strong digital channel execution, robust data governance, and effective vendor/system oversight to support account origination, servicing, and maturity processing. This role has supervisory responsibilities and leads a team whose size and composition may evolve with product strategy, operating model changes, and regulatory expectations. ESSENTIAL FUNCTIONS: Deposit Channel, Platform, and Operating Model Ownership Provide oversight of the Bank's online deposit origination and servicing capabilities supporting CD/time-deposit products. Provide strategic operational support for new deposit products such as high-yield savings accounts working with marketing and senior-level managers to expand origination and servicing capabilities. Provide deposit-related expertise to support FP&A in cost analyses and work with marketing to advise the Treasurer on deposit pricing. Own deposit channel operational readiness including controls, documentation, and exception handling. Partner with Technology and vendors to support platform reliability, change management, and secure customer experiences. Lead continuous improvement initiatives to enhance deposit channel efficiency and scalability. Deposit Operations & Account Administration Oversee accurate, timely deposit account setup, maintenance, and lifecycle processing within the core system. Implement deposit account operational parameters for new deposit products. Establish quality controls to ensure accuracy, data integrity, and strong operational discipline. Manage time-deposit lifecycle events including maturities, renewals, interest disbursements, and early withdrawal handling. Ensure accurate posting of interest, fees, and penalties consistent with disclosures and product terms. Serve as escalation point for operational exceptions and ensure proper remediation. Disclosures & Regulatory Compliance Ensure Truth in Savings/Reg DD disclosures are accurate and delivered timely. Maintain working knowledge of deposit regulations and partner with Compliance on updates. Ensure processes align with policy requirements and support exam/audit expectations. Coordinate audit/exam responses, documentation, a