ServiceNow Quality Engineer

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Job Title: ServiceNow Quality Engineer Work Type: Permanent Location: DLF Downtown, Sector 25A Phase 3, Block 4 It's more than a career at NAB. It's about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we're ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities. Your New Role The purpose of this role is to enable the development of quality repeatable processes in the service catalogue, knowledge management and service support functionality, especially with working with the squad to develop, design and own technical solutions on the ServiceNow platform and test them for minimum impact to existing services and improve them further. The Consultant will:Ensuring Quality and Reliability, Quality Engineers ensure reliability and stability by embedding, Rigorous testing throughout development lifecycle, Cross-Functional Collaboration. They partner with developers, analysts, product owners, and operations teams to validate requirements and integrations.Look to advancing automated testing practicesFocus on shift-left testing, automation-led assurance, and continuous improvement to enhance test coverage. Ensuring Production Readiness. Quality Engineers guarantee releases are thoroughly tested validated, and meet organisational quality standards before deployment.Reducing Defects and Risks. Early detection of design issues and automation-driven regression testing reduce defects, incidents, and rollbacks in production. Quality Engineers identify defect patterns, promote training, and influence architecture to enhance long-term engineering practices. Manage end to end testing streams of work associated with the automation and transformation of the service support functions Work closely with key stakeholders responsible for delivering outcomes associated with the key streams of work Successfully plan, execute, monitor, control, and close all technical tasks related to testing if configuration and implementation of all aspects of the ServiceNow platform. Obtain and analyse/interpret business requirements to purpose sustainable solutions in ServiceNow. Continuous improvements to activities provided, that support more efficient delivery of workplace projects. What Will You Bring 8 years of demonstrated experience in ServiceNow to develop, design test technical solutions on the ServiceNow platform ServiceNow CSA Certification is a mandate Technical Proficiency: Strong skills in testing ServiceNow modules, workflows, and integrations including REST and SOAP protocols. Automated Test Framework Expertise: Proficiency in designing modular, reusable automated tests using ServiceNow Automated Test Framework (ATF). Shift-Left Testing in Agile: Quality Engineers embed shift-left testing early, refining backlog and advising on testability to ensure continuous validation. Automation-First Approach: Leveraging automation frameworks and AI to build reliable regression tests reduces manual effort and accelerates defect resolution. Quality Engineer defines test strategies and executes comprehensive testing aligned to business requirements across all development cycles. Identifies and manages defects through triage and works closely with developers for rapid diagnosis and resolution. Designs and maintains automated tests using an automated test framework to improve repeatability and reduce release times. A diverse and inclusive workplace works better for everyone: Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be. More focus on you: We're committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow an