The Specialist, Incident Management and Operational Resiliency plays a key role in leading enterprise incident response and strengthening operational resiliency across the organization. This role manages incidents from assessment through resolution, drives clear stakeholder communication, supports post-incident reviews and remediation, and helps advance governance, testing, and continuous improvement.
Responsibilities
Incident Management
Monitor and assess potential incidents across the enterprise
Coordinate incident triage and escalation based on severity thresholds
Activate response teams and escalation pathways as needed
Coordinate cross-functional teams to drive resolution
Provide ongoing updates on incident status, impact, and risk
Manage incident calls and communication channels
Ensure incidents are logged, tracked, and managed through resolution
Communication and Stakeholder Management
Provide clear, timely communication to stakeholders, leadership, and impacted business units
Support regulatory, vendor, and client communications when needed
Incident Governance, Reporting, and Documentation
Ensure adherence to incident management policies, standards, and procedures
Maintain accurate documentation of timelines, decisions, and actions
Support governance reporting, metrics, and performance analysis
Help improve incident management processes and controls
Post-Incident Review and Continuous Improvement
Support post-incident and after-action reviews
Track remediation efforts through completion and validate effectiveness
Process and Framework Support
Help enhance incident management methodologies, playbooks, and templates
Support testing, simulations, and scenario planning
Partner with resilience, risk, and control teams to strengthen preparedness
Required Skills & Experience
Bachelor's degree or equivalent experience
10+ years of experience in incident management, business continuity, disaster recovery, risk, or controls
Strong understanding of incident management and operational processes across Northern Trust
Ability to manage multiple incidents in a high-pressure environment
Strong communication, stakeholder management, and problem-solving skills
Experience working across cross-functional teams in a large, complex organization
Familiarity with ServiceNow and incident reporting tools preferred
Please note that Northern Trust operates on a hybrid work model, with three days in the office each week as the standard. Due to the nature of the work and the follow-the-sun model used by this team, remote work may be approved for the selected candidate.
This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage.
Salary Range:
$130,530 - 228,380 USD
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
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Benefits
Health insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible scheduleEquity / stock optionsPerformance bonusParental leave
Additional Information
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Specialist, Incident Management and Operational Resiliency
Ntrs · Tempe, AZ