Tier 2 On Call Support

Responsibilities

• Experience with or knowledge of:
• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems
• Ability to:
• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently

Requirements

• Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
• Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity.
• Active TS/SCI w/ FSP
• Work Schedule:
• Staff will be assigned to one of five teams that provide 24x7x365 coverage.
• The shifts rotate over 10 weeks in five 2-week periods as follows. Day and Mid shifts are 12 hours (5am-5pm, 5pm-5am), Straights are M-F (8 hours per day). Shift differential is available for the Mid shift (the differential is TBD).
• Period 1 - Mids - 4 on, 3 off, 3 on, 4 off
• Period 2 - Days - 3 on, 4 off, 4 on, 3 off
• Period 3 - Days - 3 off, 4 on, 4 off, 3 on
• T-Rex Overview

Benefits

Additional Information

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Tier 2 On Call Support to join our dynamic team in the Ft. Meade, MD area.

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Company Intel

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