Senior Operations Analyst

External

Markelcorp · London, UK

Full-timeHybridToday

DocumentationLeanMovePower BIProcess ImprovementSix Sigma

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About the role

Business Unit overview: The London Market division is comprised of three underwriting divisions (Marine & Energy, Specialty and Professional Financial Risks), as well as an award winning claims team, operations, and strategic business development. We have staff around the world with a significant presence in Asia and the US, in addition to the hub in the London. London Market is going through a period of change, shifting from focusing on traditional processing activities to a 21st century operating model that will position the company for future scalable growth. Operations comprises four functions: Underwriting Support Services, Governance & Delegated, and Operations Excellence and Communications & Engagement. Part of Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

Responsibilities

Support the Operations Director in delivery of London Market operations strategy

Partner with London Market underwriting, claims and support teams to find opportunities for process improvement and automation

Develop and maintain Operational Management Information reporting and KPIs in Power BI or similar application

Support Operations with business issue analysis and resolution

Conduct and support regular process review activities, updating documentation where necessary and communicating across teams.

Support the delivery of international projects by coordinating London Market operational activities e.g. Operational resilience, BCP, Enterprise workflow

Support new methodologies, tools, and technical developments (Automation, AI) which support process efficiency and effectiveness.

Key Skills:

Working experience in automation capabilities, including AI agents, Copilot or other emerging applications

Experience in process optimization, with a focus on identifying improvement opportunities and delivering solutions

Interest in data and reporting methodology including Power BI dashboards

A strong ability to build relationships and communicate clearly to both technical and non-technical audiences, with the ability to influence a variety of stakeholders

Experience or qualifications in Lean Six Sigma methodologies would be beneficial but not essential

Delivery focused with a hands-on approach, with high energy levels and self-motivation

Experience with or interest in Microsoft Power Apps (Power BI, Power Automate), Alteryx, or similar tools would be beneficial but not essential

Experience within Insurance, in particular the London Market, would be useful but not essential

What's in it for you?

A great starting salary plus annual bonus & strong benefits package...

Up to 16% company pension scheme,

Private medical and dental cover, Menopause plan, emergency care benefit (children/Pets/dependants)

Income protection, Life assurance, electric car scheme, travel insurance

25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave

As well as other great benefits on offer there are countless opportunities to learn new skills and develop in your career!

Are you ready to play your part?

Join us and play your part in something special!

Choose 'Apply Now' to fill out our short application, so that we can find out more about you.

Senior Operations Analyst

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