Oversee daily workplace operations and ensure service expectations are met
Maintain operational procedures and identify opportunities for process improvement
Monitor KPIs, SLAs, and monthly reporting metrics
Serve as an escalation point for operational, facilities, and technology-related issues
Team Leadership & Development
Supervise, coach, and support onsite team members
Assign responsibilities, communicate priorities, and provide performance feedback
Assist with onboarding, training materials, and team development initiatives
Client & Vendor Coordination
Support client relationships through regular communication and business reviews
Manage vendor partnerships and monitor service delivery expectations
Address service concerns and implement solutions when needed
Financial & Administrative Oversight
Support payroll, billing, accounts receivable, and reporting deadlines
Assist with account budget forecasting and financial tracking
Maintain operational performance aligned with business objectives
Compliance & Standards
Maintain knowledge of workplace policies and complaint escalation procedures
Ensure adherence to company procedures, safety practices, and workplace standards
What You Bring
Strong leadership and communication skills
Client-facing experience and relationship management abilities
Strong organizational and problem-solving capabilities
Ability to prioritize tasks and manage competing deadlines
Proficiency with Microsoft Office Suite
Ability to work independently and lead within a service-driven environment
Requirements
High school diploma or equivalent required; Associate degree preferred
3-5 years of experience in workplace services, office operations, facilities, or related environments
2-4 years of leadership experience managing teams of varying sizes
Previous supervisory experience preferred
Experience supporting workplace technology, facilities, or operational workflows preferred
Physical Requirements
Ability to lift and move items up to 50 lbs. as needed
Ability to walk, stand, and move throughout the workday
Travel: None / Negligible
Benefits
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.Use of Artificial Intelligence (AI):No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.Vacancy Status:This posting is for an existing vacancy.Pay Range$20 - $21 USDCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!We Recognize Talent: We offer a variety of recognition programs for all levels of employees!Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSDental insuranceVision insurance401(k)
Additional Information
Client Services Supervisor
Typical Working hours : Mondays to Fridays, 9:00 AM to 6:00 PM
Lead Workplace Operations and Team Performance
SPS Global Solutions is seeking a Client Services Supervisor to oversee daily workplace operations, support onsite teams, and maintain strong client relationships.
This role provides hands-on leadership across workplace services, team management, vendor coordination, and operational support while serving as a key point of escalation for day-to-day issues. The ideal candidate is organized, proactive, and comfortable balancing people leadership with operational responsibilities.
Why This Role Matters
This position helps ensure workplace services run efficiently by supporting employees, maintaining operational standards, and driving positive client experiences.
Spsnorthamerica · New York, NY