Technical Information Specialist, Customer Quality

Benefits

Additional Information

Job Summary Are you ready to play a key role in delivering accurate, compliant technical information to customers? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets. The role is based in Castelo Branco, Brazil (hybrid role). As our Technical Information Specialist , you will communicate and interact with Sales and work within an extensive network of colleagues with both Regulatory and Quality backgrounds. You will coordinate various tasks to ensure regulatory, technical and customer‑specific compliance. Be part of a motivated, fast-learning and detail-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You'll Make a Difference Respond to customer questionnaires and product-related documentation requests as a first line of support, following defined response policies and timelines Provide first-line support to internal stakeholders regarding request processes and document content, escalating to subject matter experts (SMEs) when required Coordinate regulatory, technical and customer-specific documentation to ensure compliance across global markets Monitor trends in customer demands and expectations, identifying opportunities to expand or enhance available documentation and information Manage periodic reviews and updates of standard and customer-specific documentation in collaboration with Regulatory, Quality and other relevant teams Handle new or non-standard documentation requirements by coordinating with internal stakeholders and aligned functions Track key performance indicators (KPIs), identify improvement opportunities and manage performance to support business and customer satisfaction Drive continuous improvement initiatives related to documentation processes and ways of working Contribute to strong global collaboration across Sales, Regulatory and Quality teams, supporting requests across multiple product lines What Makes You the Right Fit Bachelor's degree in Food Science, Biological Sciences or a related discipline; Master's degree is preferred Experience in Quality, Regulatory or a related function Strong ability to manage information accurately using common office tools (Microsoft Word, Excel, Outlook) Comfortable working with IT platforms such as Customer Relationship Management (CRM) systems or SAP Excellent written and verbal communication skills in English and the local language (assessed during the recruitment process) Structured, detail-oriented and consistent working style Ability to manage multiple documentation tasks simultaneously while meeting deadlines Customer-focused mindset with strong problem-solving skills Proven ability to collaborate effectively within global, cross-functional teams How Would You Stand Out? Ability to synthesize information from multiple sources and work efficiently with diverse stakeholders Proactive, solution-oriented mindset with the ability to learn quickly Positive attitude and ability to work independently with minimal guidance Why Choose Us? Opportunity to play a key role in a truly global organization Collaborative and inclusive team culture that values learning and working smart together A role with real impact on product safety, quality and customer success Daily international exposure and collaboration with Regulatory, Quality and Commercial teams Structured onboarding and continuous learning and development opportunities Work in a business where innovation and sustainability are at the core of what we do We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more