Identify and solve client and end-user challenges through a clear and concise training methodology
Produce engaging product documentation and trainings using various media; deliver both remote and onsite training sessions to clients and internal stakeholders.
Manage logistics for designated internal and customer-facing trainings, including calendar, registration, attendance tracking, facility set-up, etc.
Develop and maintain a deep expertise in the Netsmart product and partner integrations
Work in cross-functional teams, acting as an advocate for the end user, to ensure client needs are met, and messaging is aligned and consistent
Support implementation and managed services teams to effectively train our newest customers
Communicate functionality and technical concepts to non-technical and technical users
Requirements
Required
Bachelor's Degree or equivalent work experience
At least 2 years of work experience in an implementation, product management, or training capacity
Ability to develop and deliver multi-modal communications that convey a clear understanding of the unique needs of different audiences
Able to actively learn when tackling new problems, using both successes and failures as learning opportunities
Preferred
Health care and/or technology services and solutions with emphasis on health and human services or post-acute marketplace experience
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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here .
Benefits
Health insuranceRemote work options
Additional Information
This role coordinates and delivers training experiences that help clients successfully adopt Netsmart solutions. You'll manage training logistics while also leading sessions and creating resources that make complex tools easy to use.
At Netsmart, improving care delivery isn't just our aspiration; it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets.
We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
Ntst · Overland Park, KS