Technical Relationship Manager

Responsibilities

• Serve as the primary service contact for assigned national and large clients, managing day-to-day operational inquiries, service requests, and escalations
• Lead client service delivery activities for strategic initiatives, maintenance projects, platform updates, regulatory changes, and system enhancements
• Conduct recurring service calls, operational reviews, and business reviews to track key performance indicators, review open items, and identify improvement opportunities
• Maintain accurate client documentation, including architecture, processing environment, product configurations, custom processes, and interaction history in designated systems and tools
• Partner with internal teams, sales partners, and external vendors to coordinate issue resolution, support implementations, and identify referral opportunities for additional products and services
• Monitor service metrics and client satisfaction results, escalate trends and risks, and support continuous improvement initiatives that strengthen service quality and operational efficiency
• Support incident response activities, including on-call service needs outside standard business hours as required
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 6+ years of experience in account management, service management, client operations, financial operations, or a related client-facing role supporting complex business relationships
• 6+ years of experience managing multiple client accounts, service inquiries, and operational priorities within established service level expectations
• 6+ years of experience working with cross-functional stakeholders to deliver projects, process improvements, product updates, or operational initiatives
• Bachelor's Degree in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience using Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word, to manage client communications, reporting, and documentation
• Ability to communicate clearly in written and verbal formats with associates, clients, vendors, and executive stakeholders across multiple levels of an organization
• Bachelor's Degree in business, finance, communications, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• Experience supporting clients in credit, debit, issuing, installment lending, automated teller machine (ATM), or financial institution environments
• Familiarity with debit and credit processing platforms, STAR, ATM servicing, or related payment products
• Experience creating or maintaining knowledge content that supports artificial intelligence (AI) learning or self-service capabilities
• Experience training clients or internal associates on products, processes, or operational procedures
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Travel: This role requires regular travel (10 - 15%).
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra e

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Relationship Manager About your role: As a Technical Relationship Manager , you will lead operational support for national and large financial institution clients by serving as a primary point of contact for service inquiries, strategic initiatives, and ongoing relationship management. You will work closely with clients, internal business partners, sales teams, and external vendors to deliver white-glove service, resolve complex issues, and help clients maximize the value of Fiserv solutions.

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