Senior Customer Care Specialist (INTL)

Requirements

• Experience with chat/ticketing systems.
• Background supporting technical tools, POS systems, or working in/with restaurants.
• Working Model & Shift Details:
• Shifts: Rotational (including weekends and holidays) within a 24x7 support structure.
• Initial 6 months: Work from Office (Chennai).
• What Sets You Apart:
• We're not just looking for experience, we're looking for a mindset. You should be:
• Flexible: Comfortable with night shifts & rotating shifts and business changes.
• Dexterity: Willing to support across multiple channels chat, voice, and tickets.
• Adaptable : Open to learning new systems and evolving technologies.
• Collaborative: Ready to work across teams and adjust to process shifts.
• Committed: Focused on delivering consistent results that meet SLAs and KPIs.
• Go-getter: Open to upskilling, cross-training, and taking on additional responsibilities.
• AI at Toast
• Our Total Rewards Philosophy
• How Toast Uses AI in its Hiring Process
• Our Approach to Hybrid Working
• Diversity, Equity, and Inclusion is Baked into our Recipe for Success

Benefits

Additional Information

Senior Customer Care Specialist About Toast At Toast, we're on a mission to empower the restaurant community with technology that helps them thrive. Our platform is designed to help restaurants take control, adapt, and focus on what they do best delivering great food and service. We're looking for motivated problem-solvers who thrive in dynamic environments and want to make an impact every single day. If you're customer-obsessed, tech-savvy, and love working with a team, you might be our next Senior Customer Care Specialist . A day in the life (Responsibilities) : As a Senior Customer Care Specialist for our Toast product, you'll be the first point of contact for our restaurant customers providing top-notch support via Chat, Voice, and Casework(Blended) channels. You will: Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully. Communicate complex technical information clearly to non-technical users. Manage multiple customer interactions while using internal systems appropriately. Collaborate closely with team members to share knowledge and best practices. Continuously expand your product expertise through training, real-time support, and hands-on experience. Support process improvements and contribute to creating a seamless support experience. What you'll need to thrive (Requirements): 2-4 years of customer support experience, preferably in a tech/SaaS environment. Bachelor's degree in any discipline. Top-notch verbal and written communication skills in English. Solid troubleshooting ability across hardware/software with great attention to detail. Ability to adapt quickly, multitask, and perform under pressure. Customer-first mindset with empathy and a collaborative attitude. Fast typing skills and comfort using multiple tools and systems. Willing to work in 24*7 rotational shifts and rotational week offs.

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