Ability to interpret data from monitoring and logging platforms
Strong analytical thinking and structured problem-solving
Excellent verbal and written communication skills across technical and executive audiences
Ability to operate effectively in high-pressure, time-critical situations
Preferred Skills
Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)
Experience with automation (Python, Ansible, APIs)
Familiarity with Agile tools and workflows (JIRA, Confluence)
Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)
Experience in financial services or other highly regulated environments
Work Schedule / Shift Pattern
This role operates within a 24x7follow-the-sun Global Network Operations environment and requires flexibilityto support continuous technical and operational coverage.
Work schedules and shift patterns will bealigned to regional business and operational needs and may include weekends,public holidays.
Additional Information
Job Posting Title: GlobalNOC Network Technical Recovery Specialist
Business Justification / Exec Summary:
TheNetwork Technical Recovery Specialist (TRS) is a critical role within GlobalNetwork Operations, providing technical command and control during networkincidents. This role owns triage direction, engagement strategy, andrestoration outcomes across all network products and services.
TheTRS is accountable for driving incidents to full service restoration, ensuringrapid, coordinated, and effective response across a complex, global technologyenvironment.
Job Description:
The TRS operates at the center of incidentresponse, leading high-severity network events where speed, clarity, anddecisive leadership are essential. Acting as the single point of technicalauthority during incidents, this role directs cross-functional teams,determines escalation paths, and ensures all actions are aligned to businessimpact.
This role requires the ability to lead underpressure, make decisions with incomplete data, and communicate clearly to bothtechnical teams and senior leadership.
Resource Hunt · Singapore