Create and lead the team's automation and AI adoption strategy, identifying and prioritizing opportunities to improve efficiency and scalability aligned to enterprise goals
Own end-to-end delivery of technical, automation, and migration initiatives, ensuring objectives, timelines, and quality standards are consistently met
Develop and maintain detailed project plans covering milestones, dependencies, risks, and resource requirements
Partner with leadership and cross-functional stakeholders to align on priorities and communicate project status, risks, and decisions with clarity
Provide dotted-line advisory support to peer teams on technical platform and tooling requirements for analyst populations supporting customer operations
Build and maintain strong relationship with stakeholders to drive engagements efficiently
Facilitate structured project meetings and distribute timely notes with clear ownership and deadlines
Manage escalations with urgency, conduct root cause analysis and present findings and corrective actions to leadership
Define and enforce quality governance and performance metrics across all project deliverables
Drive post-project reviews and apply lessons learned to continuously improve team processes and delivery frameworks
Maintain comprehensive documentation including SOPs, automation repositories, and project trackers in SharePoint
Lead and manage team performance, providing clear direction, coaching supporting growth
Requirements
5+ years of experience in project management, automation, or technical operations, with a strong track record of delivering complex cross-functional initiatives
3+ years of stakeholder management experience, customer facing is highly preferred
Bachelor's degree in information technology, Computer Science, Business, or a related field
Hands-on experience with automation and data platforms; proficiency in Alteryx, Power BI, or equivalent tools required
Familiarity with AI tools and a demonstrated ability to evaluate and apply them in an operational context
Strong analytical and problem-solving capabilities, including the ability to interrogate large datasets and coordinate issue resolution across multiple teams and platforms
Strong drive to innovate and modernize legacy processes using emerging technology, including AI, to improve operational efficiency and user experience
Clear and effective communication skills with the ability to translate technical concepts for non-technical stakeholders across all organizational levels
Proficient in Microsoft Office Suite including Excel, PowerPoint, and SharePoint
Ability to manage competing priorities and thrive in a fast-paced environment with global stakeholders
Travel industry, Travel Operations, or TMC experience is a plus
Ability to work in flexible business hours to cover different time zones, when needed
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Benefits
Health insuranceFlexible scheduleParental leave
Additional Information
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Amex GBT is seeking a Technical Manager to lead automation excellence, AI adoption, and cross-functional project delivery within our Customer Analytics organization. In this role, you will balance hands-on project execution with strategic innovation, driving operational modernization across teams. You will serve as the subject matter expert on automation platforms and emerging technologies, while acting as a trusted partner to leadership and peer functions on tooling and platform needs.
Travelhrportal · Gurgaon, India