Contacts policyholders after their claim has been closed to provide a service review and inquire about their claims experience.
Contacts customers to save policies from cancellation. Acquires all required trailing documents, underwriting requests or other documentation necessary to resolve issues.
Contacts current policyholders via telephone to process policy changes and advise policyholder on retention-related efforts from underwriting on more complex situations.
Responds to ad hoc retention-related opportunities; internal phone transfers, emails, chat request and notifications from the service center, Nationwide Financial, etc.
Interprets contracts and/or policy provisions to provide explanations and information to customers regarding coverage for all property and casualty and other product policies. Determines and enters accurate information into all related systems.
Maintains current, in-depth understanding of customer service techniques, overall processing and product updates and related system improvements.
Serves as subject matter authority on such topics as system changes, user acceptance testing, new product releases and assistance in the roll out and adoption with peers. Participates in user meetings with Nationwide Technology, project team and consultants. Assigned to miscellaneous projects.
Provides process and performance improvement recommendations.
May performs other responsibilities as assigned.
Reporting Relationships: Reports to Supervisor or Manager.
Typical Skills and Experiences:
Education: High school dipl
Benefits
Dental insuranceVision insurance401(k)Remote work options
Additional Information
If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
Your career at Nationwide with an award-winning training program that is designed to set you up for success and confidence in your new role. Qualified candidates will have strong customer service and communication skills and will be sales focused. This is a fully remote role.
Salary: Base salary of $48,000
Training: Our award-winning 12-week ( 10 weeks for licensed) training program schedule will be Monday-Friday, 8:00 AM - 4:30 PM CT.
Permanent Schedule: After training, associates will pivot to a permanent schedule, which may require working as late as 7pm CT Mon-Fri with inclusion of shift-bid opportunities to move to other shifts at regularly-scheduled intervals. Candidates MUST be available for the full training duration and permanent work schedule.
This position cannot be hired in the following states: CA, NV, NY
Technology requirements for work from home:
30 mbps download/3 mbps upload
Acceptable internet service provider technologies- broadband cable, fiber
Wired connection between work equipment and home internet equipment
Two open Ethernet ports for call center associates using Cloud Phone
Benefits: We offer a competitive benefits package which includes:
Paid time off
401(k) with company match of 50% on the first 8% you contribute
Company-paid retirement (pension) plan
Comprehensive medical, dental and vision benefits
Educational assistance
Exclusive insurance discounts
Job Description Summary
Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!
As a Retention Agent, you'll contact customers to provide a full range of services designed to retain business and increase customer's awareness of the Nationwide brand. We'll count on you to provide an outstanding customer experience of all personal lines products in all states and segments on phone calls and online chats. You'll process policy-related additions, changes and other processing activities as needed. You'll have opportunities to provides back-up support to sales agents by selling new property/casualty insurance business by phone or internet contact with prospective customers in multiple states.
Job Description
Nationwide · OH