Experience training customers on software platforms.
Knowledge of healthcare or dental practice workflows.
Employment with Weave is contingent upon the successful completion of a background check , conducted in accordance with applicable laws.
Beware of recruitment fraud . All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.
Benefits
Health insuranceDental insuranceRemote work options
Additional Information
The Implementation Specialist, Upsells AI Receptionist (AIR) is responsible for guiding existing Weave customers through the implementation, training, and activation of TrueLark, Weave's AI-powered receptionist platform. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt AI-driven scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention.
Hybrid Position: Monday-Wednesday in office, Thursday-Friday remote
Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
Reports To: Manager of Onboarding
Weave · Weave - Headquarters (lehi, Ut)