Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper dress code when working.
Comply always with Marriott Brand standards and regulations to encourage safe and efficient Hotel operations.
Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Mainsail/Marriott grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Be knowledgeable of all services and products offered by the hotel.
Understand thoroughly the concept of the outlet and assume training responsibilities as requested by the Outlet Manager.
Set an example in terms of service and products knowledge.
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Plan daily routine checklist and station division according to the work schedule.
Assist in the monthly inventory of operating supplies and equipment.
Report incidents that require disciplinary actions immediately to the Outlet Manager.
Ensure that the opening and closing procedures established for the outlet are followed.
Give customers drink menus and answer their questions regarding ingredients
Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Prepare beverages following recipes
Serve beverages and prepared food, like cookies, pastries and muffins
Receive and process payments (cash and credit cards)
Keep the bar area clean
Maintain stock of clean mugs and plates
Check if brewing equipment operates properly and report any maintenance needs
Comply with health and safety regulations
Communicate customer feedback to managers and recommend new menu items
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Health insuranceVision insuranceFlexible scheduleEquity / stock optionsParental leave
Additional Information
We're looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let's see if we're a fit. We hope so.
To produce an outstanding guest experience within the outlet concept. The Barista provides a courteous, professional and efficient service in accordance with the outlet, hotel and Mainsail/Marriott standards, driving sales and maximizing profit.
What You Have :
At least 2 years of progressive experience in beverages/coffee shops.
Ability and willingness to work flexible hours including weekends, and evenings.
Ability to communicate with guests, staff, management and leadership team.
Excellent knowledge of beverages
Mainsailhotels · Macon, GA