Senior Bartender / Bartender

About the role

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Your day to day The Bartender assists the Mixologist in all aspects of operations in one or more full-service food & beverage outlet(s) on a daily basis and helps coordinating special events. Ensure compliance with standards of service and operating procedures. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. As a Bartender, you are responsible to prepare alcoholic and non-alcoholic beverages for bar and restaurants guests, to learn how to make classic cocktails, interacting with patrons, taking orders, dealing with payments, promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served. Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Financial Returns Assisting the Mixologist and Bar Manager to maintain procedures to (1) ensure the security and proper storage of bar inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories. People Follow respective opening and closing procedures established. Ensure that all bar equipment (coffee and beer & water machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all bar facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Bar Manager immediately of any maintenance and repair needs. Verifying information to ensure that customers are old enough to drink. Dispose of all waste, clear and clean all glassware, wipe down bar and preparation areas. Prepare mixers, cut fruit, receive requisitions, check par stock levels. Refill mixers, top up ice bin. Provide opening and closing inventory of spirits, beers and wines in accordance to established policies and procedures. Perform other duties as assigned. Responsible for helping the hostess, waiter/waitress in the performance of their jobs. Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet's operation. Responsible for the overall sanitation and cleanliness of the outlet during the shift. Responsible for the proper maintenance and good working order of all equipment and fixtures in the beverage outlet. Responsible for consistently implementing the service standards and operating procedures in the beverage outlet. Performs other duties and responsibilities assigned by immediate superior, which leads to guest satisfaction and profit for the hotel. Alert management of potentially serious issues. Handling tactfully on guest request or complaint To ensure the standards of service are delivered Guest Experience Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction. Greet, smile and maintain eye contact with guests at all times Deliver responsive, warm and caring service to guests Responsible Business Knowledgeable of all the standard operating procedures in the outlet. Capable of implementing consistently in his/her shift all the service standards established for the outlet. Assists in the mise-en-place at the prescribed hours. Checks at the start of the shift that all supplies in the station are complete. Checks from time to time the availability of seats, greets guests and seats guests when host is not available. Recognizes quality product and presentation, in food and drinks. Knowledgeable of the outlet's menu and drinks, its standard quantity, presentation and preparation. Presents menu, takes order, offers suggestions and promotes the specialties. Visits the guests at the bar, to confirm guest satisfaction after 2nd sip. Handles guest complains professionally and satisfactorily and report to supervisor on duty without delay. Checks the accuracy of the guest's check before it is presented to the guest. Knowledgeable in bar

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