Advanced Technical and Remote User Support: Provide advanced support for escalated hardware, software, operating system, network, access, and application issues for both on-site and remote users through remote or on-site support.
IT Site Support: Provide on-site support for office technology, including workstation setup, executive and VIP support, conference room and AV support, desk moves, new hire setup, and connectivity needs.
Incident and Problem Management: Investigate complex or recurring issues, identify root causes, and implement sustainable resolutions or approved workarounds.
System Administration and Maintenance: Support user administration, system configuration, software deployment, patching, and routine maintenance of end-user devices, peripherals, and supported applications to ensure secure and reliable IT operations.
Project Support: Support IT projects such as technology rollouts, office moves, hardware refreshes, and system upgrades by coordinating tasks, preparing equipment, and assisting with smooth implementation across office and end-user environments.
Escalation and Collaboration: Manage escalated requests, coordinate with specialized teams, and support first-level staff through guidance and knowledge sharing.
Documentation and Service Quality: Maintain accurate records, develop knowledge resources, support security practices, and contribute to process improvement.
Requirements
Associate's or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience preferred, with at least three years of IT support experience.
Technical Knowledge: Familiarity with Microsoft Windows, business applications, endpoint devices, networking fundamentals, access management, and security practices.
Tools and Skills: Experience with IT service management and remote support tools, technical documentation, and strong troubleshooting, communication, and problem-solving skills. Experience with basic system administration, IT projects, and supporting hybrid or remote users, office environments, conference room and AV technology, workstation setups, new hire onboarding, and executive or VIP users is a plus.
Certifications: CompTIA A+, Network+, ITIL, Microsoft, Cisco, or similar certifications are a plus
EEO Policy Statement
Pay Transparency:
The base salary range for this role is:
$68,200.00-$116,000.00/Annual
Benefits
Health insurance401(k)Paid time offRemote work optionsFlexible scheduleEquity / stock optionsPerformance bonusParental leave
Additional Information
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further - Haemonetics is your employer of choice.
Job Details
The IT Site Support Specialist is an on-site role responsible for providing advanced support for escalated technical issues, supporting remote users, and addressing office technology needs. This position works closely with first-level support and specialized teams to deliver reliable, secure, and efficient end-user IT services.
Haemonetics · Boston, MA