Business Excellence Partner

About the role

Job Description: JOB OVERVIEW Wheels is looking for a Business Excellence Partner who is energized by solving messy operational problems, driving measurable business change and helping teams work smarter. This is not a traditional project coordination or process documentation role. The Business Excellence Partner is expected to identify operational pain points, quantify their business impact, design practical solutions, and drive implementation through measurable results. Success in this role means reducing manual work, improving cycle time, increasing quality, strengthening customer experience, and helping the business scale without simply adding headcount. The ideal candidate is smart, curious, analytical, and hungry to make an impact. They are comfortable working directly with frontline teams, functional leaders, IT, Product, Analytics, and other partners to understand how work actually gets done and then improve it. They do not wait for perfect direction. They can take an ambiguous business problem, structure it, build a solution path, influence others, and prove the value delivered. This role sits within the Business Excellence organization and will partner with business leaders across operational, client-facing, and support functions. The role will use structured problem solving, Lean thinking, data analysis, workflow redesign, automation, and performance measurement to deliver practical, sustainable improvements. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS Identify and Prioritize High-Value Business Problems Partner with business leaders and frontline trams to uncover repeatable operational pain points, manual work, rework, delays, quality issues, customer friction, and process breakdowns.Translate business frustration into clear problem statements, root-causes hypotheses, value estimates, and improvement opportunities.Quantify the impact of problems using metrics such as cycle time, cost, quality, rework, capacity, customer experience, and employee effort.Help leaders prioritize improvement roadmap for assigned business areas. Design and Implement Practical Solutions Redesign workflows, handoffs, decision points, controls, and operating routines to improve performance.Develop practical solutions that may include process changes, reporting enhancements, automation, system improvements, role clarity, or new ways of working.Partner with Analytics, Technical Implementation, IT, Product, and operational teams to translate business needs, into workable solutions.Support the development of business requirements, user stories, process maps, test plans, adoption plans, and implementation materials.Validate solutions through pilots, testing feedback loops, and performance tracking. Drive Measurable Business Results Own the delivery of measurable outcomes, not just the completion of project tasks.Establish baseline performance, define target outcomes, and track results after implementation.Measure impact across areas such as productivity, quality, cost reduction, cycle time, customer satisfaction, compliance, and scalability.Create visibility to progress, risks, decisions, and realized value for business leaders.Ensure improvements are adopted, sustained, and embedded into the way teams work. Lead Change Across the Business Builds trust with frontline employees, managers, directors, and executives by listening carefully and solving real business problems.Facilitate working sessions, process reviews, Kaizen-style events, and structured problem-solving discussions.Influence stakeholders across functions to align on decisions, remove barriers, and adopt new processes.Communicate recommendations clearly using data, business logic, and practical implementation plans.Help create a culture where teams continuously identify, solve, and measure improvement opportunities. Use Data, Tools, and Technology to Improve Work Use data to diagnose performance issues, identify trends, and size improvement opportunities.Partner with technical teams to implement automation, analytics, and workflow solutions where appropriate.Leverage tools such as Excel, Power BI, Alteryx, Power Automate, Salesforce, AI tools, or similar platforms to improve how work gets done.Identify opportunities to reduce spreadsheet dependency, manual rekeying, email-based work management, and inconsistent process execution.Help business teams use metrics and dashboards to manage performance more effectively. What Success Looks Like A successful Business Excellence Partner will be able to say: I found a business problem that was costing time, money, quality, or customer experience.I quantified the impact and built alignment around solving it.I helped design and implement a practical solution.I got the business to adopt the change.I measured the result and proved the value. This role will be evaluated on delivered business outcomes, including improvements in efficiency, quality, cost, cycle time, customer experience, employee capacity, and operational sca