National Billing Manager at Claytonutz

In this role, you will manage and guide a skilled and collaborative team and be responsible for:
Billing
Lead the end-to-end billing and e-billing function to ensure timely, accurate and compliant invoicing aligned with organisational priorities.
Define, implement and monitor billing and e-billing KPIs, proactively managing performance, risks, delays and rejections.
Oversee month-end billing activities, advanced bill registers, cancelled invoices and, partnering with Commercial Finance to support revenue provisioning.
Drive continuous improvement across billing processes, policies and centralised dispatching, with a strong focus on automation, efficiency and scalability.
Manage complex billing activities including secondments, client rebates, early payment discounts and compliance with client billing terms and guidelines.
Oversee the accurate submission of invoices through e-billing portals, including LEDES files, portal setup and client-specific e-billing requirements.
Act as the escalation point for complex billing and e-billing issues, working collaboratively with partners, clients and internal stakeholders to achieve effective resolutions.
Lead and deliver ad hoc billing initiatives and coordinate annual audit revenue requests within agreed timelines.
Stay abreast of industry and market developments to identify opportunities for process and billing enhancements.
People Leadership & Stakeholder Engagement
Lead, develop and motivate a high-performing billing team, ensuring compliance with firm policies, processes and billing standards.
Manage team performance, workloads, recruitment and onboarding, supported by regular one-on-one meetings, team forums and continuous training.
Engage and collaborate with Partners and PA's to influence, drive change and implement best billing practices
Build billing capability across the firm by partnering with Training, PAs and legal teams to address performance gaps and uplift Expert Billing knowledge.
Collaborate closely with Collections, Commercial Finance, Pricing, Rates, NFM, Clients & Market Managers and Partners to support client billing requirements, tenders and escalations.
Provide high-level expert support to the National Legal Accounts Manager and contribute to broader Finance and firm objectives.

National Billing Manager

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