Assistant Director, Workplace Experience

About the role

The Workplace Experience (WX) Team at College Board creates exceptional environments where employees connect, collaborate, and do their best work. Operating across three office locations, New York City, Reston, and San Juan, the team ensures every workspace is safe, welcoming, and strategically designed to support College Board's mission and culture. The team is responsible for creating a workplace experience that helps attract and retain talent, strengthens employee connection, and supports how people work together across the organization. While the work includes facilities-related responsibilities, the function is much broader and is centered on service, hospitality, culture, and operational excellence. As the Assistant Director, Workplace Experience - New York, you will serve as the operational leader for College Board's flagship office. You will own the day-to-day workplace experience for a high-traffic, high-visibility location that regularly hosts leadership meetings, board events, and cross-organizational gatherings. You will be responsible for ensuring the office runs smoothly, employees and visitors have an exceptional experience, and vendors and building partners deliver high-quality service. This role is ideal for someone who brings a hospitality mindset, strong operational instincts, and the confidence to represent the New York office as the face of the workplace experience team on site. You are comfortable engaging with everyone from employees and visitors to senior leaders and external vendors. You know how to manage details, maintain high standards , and solve problems in real time, while also thinking strategically about how the workplace environment shapes culture and connection. Supported by a Workplace Experience Coordinator, you will also lead office programming, support events, manage vendors and budget, and help build better reporting and processes for the New York location. In This Role, You Will NYC Operations Leadership & Service Excellence (40%) Own day-to-day operational strategy and service delivery for our New York Office, ensuring a consistently excellent experience for all employees and visitors. Serve as the primary point of contact for property management, managing the building relationship including escalations, security coordination, emergency protocols, and building communications. Oversee meeting and event logistics for large-scale gatherings, VIP visits, and board meetings, ensuring seamless execution. Manage the NYC office technology ecosystem including space management software, interactive displays, and conference room AV systems. Ensure compliance with health, safety, and security protocols; serve as office emergency coordinator. Workplace Programming & Employee Engagement (30%) Design and execute the NYC workplace programming strategy including Bites @ The Board, Common Hour, cultural celebrations, seasonal events, and welcome experiences for hybrid visitors. Manage the Sharebite food program including vendor relationship , menu curation, and budget. Develop programming calendar aligned with organizational priorities and employee feedback, presenting quarterly plans to Director. Create and maintain feedback loops (post-event surveys, informal check-ins) to continuously improve programming quality and relevance. Coordinate with Reston and PR counterparts to share best practices and maintain consistent programming standards. Vendor Management & Budget Stewardship (15%) Manage all NYC vendor relationships (catering, janitorial, AV, office supplies, etc.) with documented SLAs and quarterly performance reviews. Own the NYC WX operational budget, tracking spend against plan and flagging variances proactively. Evaluate new vendor opportunities and make recommendations to Director for contract decisions. Process and approve invoices and purchase orders within delegated authority. Data Collection, Synthesis & Reporting (15%) Collect and synthesize NYC workplace data (space utilization , visitor logs, meeting volume, service requests, event attendance) into monthly reports for Director. Identify trends and translate data into actionable recommendations for space optimization, programming adjustments, and service improvements. Support Director in building the unified cross-location data dashboard by providing consistent, accurate NYC inputs. About You 3-5 years of experience in workplace experience, office operations, hospitality, events, facilities coordination, or a related service-delivery environment A hospitality-forward, service-first mindset and the judgment to represent the New York office as the face of workplace experience on site Experience ma