IT Services Specialist

About the role

Thank you for your interest in Mueller Water Products, Inc. For more than 165 years, Mueller Water Products, Inc. has been building the future of water infrastructure. From lifesaving fire protection to data intelligence, we are committed to developing products and solutions that help cities and utilities deliver clean, safe drinking water to hundreds of millions of people across North America. Our purpose is to connect communities to water, life's most essential resource, with exceptional, people solutions and products. Behind that purpose is a dedicated team, united by our shared values of respect, integrity, trust, inclusion and safety. With a vision to be the leader in water infrastructure solutions-solving challenges, enriching lives and safeguarding the future-we are making a positive impact that will last for generations. By joining Mueller, you become part of a dynamic team dedicated to excellence and innovation, working collaboratively to achieve meaningful results. We champion our people because when they succeed, our communities thrive. We invite you to learn more about career opportunities with us and consider submitting your application. IT Services Specialist Job Title: IT Services Specialist Department: Information Technology Location: Chattanooga, TN Reports To: IT Operations Manager Job Summary: The IT Services Specialist is a key member of the Mueller Water Products IT team, providing essential technical support and services to our user community, including all Executive staff and the C-Suite team. This role encompasses a wide range of responsibilities from diagnosing and resolving technical issues to installing and configuring hardware and software. The position involves facilitating the onboarding of new hires, setting a high standard for IT support and service delivery across the organization. Primary Responsibilities: Executive and C-Suite Support: Provide dedicated technical support to all Executive staff, including the C-Suite team, ensuring prompt resolution of issues and optimal technology performance. Technical Troubleshooting: Diagnose and resolve hardware and software incidents, including issues with company-issued computers, peripherals, and network connectivity. Hardware and Software Management: Install and configure new IT hardware and software. Perform routine maintenance and updates to ensure smooth operations. Network Support: Diagnose and resolve hardware, software, and connectivity problems to minimize downtime and maintain business continuity. Service Desk Excellence: Follow standard operating procedures and best practices for service desk operations. Track, route, and document incident resolutions. New Hire Onboarding: Manage the technical onboarding of new hires, configuring hardware, and setting up workspaces to ensure a smooth start for all new employees. Manufacturing/Production IT Support: Provide onsite and remote IT support for manufacturing and production environments, understanding the unique challenges and requirements of these settings.