TigerEye Account Associate

About the role

TigerEye is the industry leading reinsurance pricing and portfolio management tool enabling insurers, reinsurers, and fund managers to leverage any cat-model output, price any type of reinsurance programme, and build, optimise, and net-down a portfolio of nat-cat exposed risks. We are looking for an experienced insurance professional to join the TigerEye Account Management team. The role will also involve close collaboration with the TigerEye software development team in Raleigh, North Carolina and the actuarial/analytics team in Minneapolis, Minnesota. Howden Re has had some phenomenal client wins over the last few years and we'd like someone to join and share in our success! We're looking to recruit a talented and hardworking early career associate to join the client team for TigerEye, our industry leading pricing and portfolio platform. A good fit is someone with a desire to supercharge their career, who has strong communication skills, previous experience in the (re)insurance industry, experience with catastrophe modelling tools and who is ready to learn and take on significant responsibilities. We are looking for a (re) insurance professional with solid understanding of catastrophe modelling analytics, property treaty reinsurance, strong communication skills, and ideally, some commercial technology vendor experience What will you be doing? Serves as point of contact for all TigerEye users Resolving support tickets Delivering training Onboarding new clients Collaborating with the sales team to help increase new and existing client revenue Collaborating with the development team to assist in the development of features as well as resolution of technical issues Creating and maintaining online support documentation Who are we looking for: Insurance experience preferred Demonstrated ability to construct SQL queries Demonstrated working knowledge of reinsurance market Ability to communicate effectively about reinsurance market and technical language Strong organizational skills and ability to respond quickly to all queries Strong work ethic and ability to work independently Attention to detail and ability to manage several projects at once Ability to adapt quickly and a desire to learn Excellent verbal and written skills Experience using Moody's (RMS) or Verisk (AIR) Experience working with Web Service APIs or other development languages such as Python, R, or others is preferred What do we offer in return? A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it's the right fi