Client Account Manager

External

Ministrybrands · Alpharetta, GA

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About the role

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good. Available Location: Milton, GA Hybrid Working: Team members are expected to come into the Milton, GA office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance.

Requirements

Passionate about assisting others and enthusiastic about helping purpose driven organizations, primarily churches

Bachelor's degree or an equivalent combination of education and experience

2+ years of experience in client management, preferably in a setting with ongoing client relationships or related fields

Excellent verbal and written communication, organization and follow-up skills

Experience in SaaS or technology industry, preferred

Excellent analytical and problem-solving skills

Ability to work independently and handle multiple priorities and deadlines simultaneously

Ability to work effectively within a fast-paced, deadline-driven environment

Ability to learn and demonstrate company product solutions (ChMS, Giving, Mobile, etc.)

Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)

Proficient in Microsoft Office - Word, Excel, PowerPoint, Outlook

Translate technical data into meaningful and actionable customer solutions

Excellent relationship building skills and ability to work both individually and as a member of a team across all organizational levels

Strong client focus with exceptional collaborative and influencing skills

Excellent verbal and written communication, organization and follow up skills

Self-motivated, resilient, creative problem solver with a strong work ethic, and high energy level

Ability to navigate difficult conversations toward positive outcomes

Benefit offerings designed to promote a life of balance!

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.

Robust healthcare options - Employees have several healthcare options to choose from in order to find what works best for them.

Flexible paid time off - There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!

Paid parental leave - Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support - Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement - Ministry Brands aims t

Client Account Manager

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