Supervisor Collections

About the role

The primary responsibility of this role is to assist the Director in leading the day-to-day operations of a Collections Call Center, ensuring team performance meets departmental goals while maintaining compliance with all applicable regulations and internal performance standards.

Responsibilities

• Provide escalation-level support and respond to complex inquiries by diagnosing issues and driving timely resolution.
• Monitor calls and provide coaching to improve quality, compliance, and overall performance.
• Support applications and IT hardware/software used by the collections team.
• Perform problem recognition, research, isolation, and resolution; coordinate with internal and external partners (including product development and software/hardware vendors) as needed.
• Manage daily team activities to meet or exceed monthly departmental goals and budget objectives.
• Ensure accounts are handled and collected in compliance with applicable laws, regulations, and internal standards.
• Coach, motivate, monitor, and provide ongoing performance feedback and technical assistance to drive productivity.
• Identify process gaps and implement solutions to improve efficiency and results.
• Develop alternative solutions and meet deadlines in a fast-paced, real-time environment.
• What You Will Need to Have
• High school diploma or equivalent.
• Minimum of 3 years of experience in collections, recovery, or a customer service environment.
• What Would Be Great to Have
• Minimum of 2 years of supervisory experience in a third or first party collections environment.
• Working knowledge of Quality Assurance and call monitoring processes; proficiency with PowerPoint preferred.
• Associate degree
• Working knowledge of collections laws and regulations.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Supervisor Collections

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