Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
Business Meetings/Events Arrangement
Schedule appointments, make arrangements for meetings and conferences, and organize travel plans, following instructions to ensure more senior colleagues or a senior executive make the best use of their time.
Correspondence
Prepare routine letters, email, minutes of meetings, and reports for approval by more senior colleagues or a senior executive.
Document Preparation
Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Data Collection and Analysis
Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
Insights and Reporting
Extract and combine data to generate standard reports.
Budgeting
Monitor and analyze data using budgeting systems and protocols.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Procurement
Support others by carrying out simple procurement tasks. Involves following established procedures.
Requirements
Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
Directs Work
Drives Results
Ensures Accountability
Manages Complexity
Optimizes Work Processes
Plans and Aligns
Tech Savvy
Education
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
23 June 2026 , 23:59
The Old Mutual Story!
Additional Information
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Minimum Requirements...
Namibian citizenship
Grade 12 with a minimum of 25 points
Appropriately 2 - 3 years customer service experience
Computer literate - MS package is essential
Analytical and client care skills are essential
Strong written and verbal communication skills
Proven ability to meet and exceed tough business targets on a consistent basis
Ability to work under pressure whilst remaining professional
Strong team building skills
A positive attitude and passion for customer service and relationship building
Experience in the local vernacular will be an added benefit
Knowledge of business Products and Systems
Job Specification...
Providing quality service and outstanding client care.
Supplying customers and intermediaries with detailed product and portfolio information.
Ensuring all work and query resolutions comply with business processes, policies, and quality standards.
Acting as a mentor to less experienced consultants.
Performing general office administration such as follow-ups, cessions, benefit payments, and policy changes.
Maintaining a record of all complaints received through the mailbox.
Assisting with ad-hoc tasks as required.
Delivering high-quality client service while meeting daily production targets and effectively managing tasks and time.
Taking personal responsibility and accountability for accurate, complete, and timely task delivery.
Continuously developing and enhancing process and technical skills through training, assessments, and coaching initiatives.
Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders
Oldmutual · Windhoek