Customer Care Officer

About the role

Create your future with BITERA! You too can make a difference . A Customer Care Officer is responsible for providing excellent customer support by addressing client inquiries, resolving technical or service issues, and ensuring smooth communication between customers and internal teams. Key responsibilities include handling customer complaints, managing service requests, coordinating with technical teams, and maintaining service level agreements (SLAs). Strong communication, problem-solving, and customer service skills are essential, along with basic knowledge of data center operations. Job Descriptions 1. Respond to customer inquiries via phone, email, and online chat in a timely and professional manner 2. Effectively listen to customer concerns, identify their needs, and provide accurate and helpful information 3. Troubleshoot basic customer issues related to data center services (within your knowledge range) 4. Escalate complex technical inquiries or billing issues to the appropriate internal teams for resolution 5. Document customer interactions accurately and efficiently in the CRM system 6. Develop positive and professional relationships with customers, fostering trust and confidence in our company 7. Proactively identify customer needs and recommend additional services that may benefit them (depending on company policy) 8. Handle customer complaints professionally, working towards resolutions that leave customers satisfied Bitera Data Center A purposedly built world-class data center strategically located in the heart of Jakarta city, Bitera DC provides exceptional performance, security and reliability with five9s availability SLAs, supported by experienced operational team. Enabling our customer to implement interconnection strategy on their digital transformation journey, scaling their businesses by connecting to the vast ecosystem seamlessly.

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