Leads billing and revenue recovery operations end-to-end, providing directions to teams responsible for billing, credit, collections, arrears management, affordability programs, customer appeals, and escalated complaints.
Ensures accurate and timely billing operations across all rate classes, including oversight of billing cycles, rate application, meter read validation, adjustments, corrections, exceptions, and revenue recognition.
Develops and implements enterprise strategies to reduce accounts receivable and uncollectible expense, using advanced analysis of receivables, collection trends, write-off patterns, and customer payment behaviors.
Lead compliance with all applicable regulatory and control requirements, including Home Energy Fair Practices Act (HEFPA), Fair Credit Act, NY State billing regulations and PSC/DPS mandates.
Prepare or support regulatory, filings, audits, and rate case activities, including testimony materials, responses, and collaboration with Regulatory, Legal, and external agencies.
Oversee external collection vendors and customer assistance programs, including performance management, incentive structures, audit controls, affordability program administration, and coordination with state and community partners.
Leads systems, automation, and process improvement initiatives, partnering with IT, SAP, Business Support, and cross functional teams to enhance billing, credit, and collections functions to streamline operations, support enterprise projects, and reduce process gaps.
Supervise non-union workforce including a team of supervisors, promote staff development through coaching, performance management, and structured training while fostering a culture of accuracy, accountability, and continuous improvement.
Required Qualifications:
Strong analytical and mathematical skills, including proficiency in data interpretation and KPI management.
Ability to manage budgets, staffing needs, and performance in large-scale operational settings.
Excellent communication, leadership, and problem-solving skills.
Knowledge of SAP IS-U/CCS billing processes and billing systems.
Strong analytical, problem-solving, organizational, and communication skills.
Requirements
Prior experience testifying or preparing documentation for regulatory proceedings.
In-depth understanding of credit/collection regulatory requirements including HEFPA, Fair Credi
Benefits
Competitive benefits and growth opportunitiesGenerous performance‑based bonuses12% 401(k) matchComprehensive health, dental, and vision insuranceTuition reimbursementProfessional development and clear career advancement pathwaysFor more information please visit: Benefits - AvangridJob Summary:Health insuranceDental insuranceVision insurance401(k)Performance bonus
Additional Information
Manager - Billing & Revenue Recovery
Location: Rochester, NY
Reports to: Sr Director - Customer Service
Work Type: Office
The salary range for this position is based on experience level ranging from $126,000 to $160,000 plus up to 16% bonus
Iberdrola · New York, Rochester