Determining each customers needs by asking the right questions
Setting appointments for the Service Department
Ensuring a positive customer experience
Introducing customers to Service Advisors
Entering customer information into the CRM
Accurately scheduling service appointments based on customer needs and technician availability
Maintaining strong attention to detail when updating customer records and service information
Requirements
Customer focused, energetic, and self motivated individuals
Experience in customer service or call center environments
Strong communication skills both verbal and written
Bilingual Spanish is a plus
Excellent computer skills
Highly organized with strong attention to detail
Experience with Volie, CDK, and XTime is a plus
Individuals who can address customer concerns promptly and professionally
We offer best-in-class industry benefits
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Benefits
Dental insuranceVision insurance401(k)Paid time offEquity / stock options
Additional Information
Dealership:
L0343 Wesley Chapel Toyota
Wesley Chapel Toyota - Service BDC Agent
Wesley Chapel Toyota is proud to be a Toyota Presidents Award winner and recognized by Automotive News as a Best Dealership to Work For in 2023, 2024, and 2025 . When you join our team, you are stepping into a workplace known for excellence, growth, and a strong commitment to its people.
Do You Have Great Customer Service Skills Looking for Better Hours and Opportunity for Career Advancement
Join the Award Winning Service Team at Wesley Chapel Toyota .
We are currently looking for a motivated and customer focused Business Development Center Agent to join our Service BDC team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and building a meaningful career in a positive, team oriented environment.
If you are ready to develop your skills and grow with a company that truly values its employees, we would love to hear from you.
Lithia · Wesley Chapel Toyota, Wesley Chapel, FL 33544