Work with cross-functional internal and client teams to identify market needs/ opportunities
Align with Product, Data and Tech teams to develop best practise solutions (product/ service) that are right-sized for market/ region
Support and enable internal teams and build capabilities to sell and deliver the solutions
Actively participate in new business opportunities by leading the pursuit response
Provide pre-sales consulting in terms of alignment workshops, program design sessions etc. that accelerate the sales cycle and create a differentiator for Collinson in-market
Possess and demonstrate a full understanding of the client's business/issues (and industry) and be viewed as the expert advisor both internally and externally
Lead senior level client relationships and client workshop sessions as an articulate and effective host/presenter, further developing your 'trusted advisor status'
Develop internal and external thought leadership around loyalty best practices, and future trends
Lead the development of Collinson methodologies and intellectual capabilities, championing internally continuous improvement in how we do things
Lead and mentor team members on loyalty and develop/ grow capabilities across the region
Knowledge, skills and experience requiredFinancial Services Experience:1. 10+ years of experience working in financial services
Understanding how card CVPs are built. Experience managing credit card P&L is a plus.
Demonstrated success in working with data to generate insights and application of insights to opportunities
Understanding and experience working on loyalty programs, customer retention strategies etc.
(OR)
Marketing Experience:1. 10+ years of experience working in CRM and digital marketing agencies or brand loyalty
Experience in creating and implementing customer engagement and loyalty strategies
Demonstrated success in working with data to generate insights and application of insights to opportunities
Familiarity with marketing automation platforms and broad understanding of capabilities
Experience working with financial service, travel and hospitality brands is preferred
Has the ability to identify key business problems and develop a thorough understanding of the clients business, competitors, end users, etc.
Possess the ability to think conceptually; to logically define information needs, drive fact to findings/insights, lead strategic thinking and create actionable solutions
Expertise in data collection and analysis necessary to complete engagement deliverables, including defining the information needs
Able to effectively manage a number of projects across multiple offerings
Commercial experience in budgeting, cost forecasting, value reporting, pricing
Demonstrate advanced verbal and written communication skills
Excellent English language skills is essential
About us: Our story
The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.
We have more than 25 years' experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.
We have been bringing innovation to the market since inception - from launching the first inde
Benefits
Vision insurance
Additional Information
Recruiter for the role:
Paul Williams
Purpose of the Job
The Business Solutions Director is a thought leader that drives strategic input to client opportunities both during pre-sales as well as delivery of engagements. You will partner with client, country leadership and internal cross-functional teams of subject matter experts to understand, define and build effective solutions that generate measurable business impact for client as well as Collinson.
We're looking for an enthusiastic problem solver with a commercial mindset, that thrives on being engaged at all levels of the assigned project. As a key point of contact for both the Client and internal teams, you will be a pivotal role in the success of every engagement.
Collinsongroup · Miami