A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.
Responsibilities
Scheduling tasks at customer job sites
Troubleshooting issues, quickly and effectively, using technical drawings and documentation
Performing routine maintenance and emergency services as they arise
Continuous learning, including customer operational processes, packaging designs, technical specifications
Installation of Packsize solutions and training others to use and maintain it
Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand. Must be able to exchange accurate information in these situations.
Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
Excellent work ethic and time management skills
Requirements
Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms, such as
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associates Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred
Travel Requirements
All work is performed remotely at customers' facilities
Available on-call
Overnight travel often required
Working Environment and Physical Demands
Willing to, and able to frequently move materials and equipment weighing up to 50 pounds for various reasons.
Must be able to remain in a stationary position for 50% of the time.
Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment.
Will frequently operate hand and power tools, computers and other office equipment.
Occasionally ascend/descend a ladder to access high places on the equipment,Valid driver's license and clean driving record.
Ability to travel by vehicle or airplane, domestically.
Benefits
If this role excites you but you don't meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.Health insuranceDental insuranceVision insurance401(k)Remote work optionsFlexible schedule
Additional Information
Job Description:
Field Service Engineer - Columbus, OH
Schedule: M-F Dayshift with occasional overnights
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box-it's delivering what's right for our customers, their customers, our people, and the planet.
Packsize · Remote