Lead, mentor, and support a team of Professional Services Consultants and a Project Manager
Manage team workload, priorities, resource allocation, and delivery timelines
Drive successful implementation and consulting outcomes for MRI Property Central / MDA clients
Act as an escalation point for client concerns, delivery risks and operational challenges
Foster strong client relationships through professional communication and service delivery
Collaborate with cross-functional teams including Sales, Support, Client Experience, Product and Marketing
Monitor project progress with Project Manager and ensure delivery standards, quality and timelines are met
Identify process improvement opportunities to enhance operational efficiency and customer experience
Support team development through coaching, performance management and skills growth
Assist with reporting, forecasting and operational tasks and planning for the Professional Services function
Ensure a consistent, professional and customer-focused experience across all engagements
Skills / Requirements:
3-5+ years' experience in a customer-facing software, consulting, implementation or professional services environment
Previous team leadership or supervisory experience preferred
Strong project coordination and stakeholder management skills
Professional communication skills with the ability to confidently articulate technical and functional concepts (written and verbal)
Strong problem-solving and decision-making abilities
Excellent organisational, administration and time management skills
Ability to manage multiple priorities and work effectively under pressure
Strong interpersonal and relationship-building skills
Excellent computer literacy and knowledge of Microsoft Office products
Experience within the property management software industry or familiarity with Property Central / MDA would be advantageous
A customer-centric mindset with a focus on service excellence and team collaboration
We're obsessed with making this the best job you've ever had!
We want our teams to love working here, so we've created some incredible perks for you to enjoy:
Have confidence in your health with our offered Medical Aid Scheme.
Invest in our competitive Personal Pension plan and help set you up for your future.
Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
Further your professional development with our Tuition Reimbursement Schemes
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply - we'd love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military an
Benefits
Health insuranceParental leave
Additional Information
Position Overview:
MRI Software is seeking a Team Lead - Professional Services to join our South African team. This role will be responsible for leading a small team delivering consulting, implementation and managed services within the MRI Property Central / MDA product suite.
The successful candidate will provide day-to-day leadership, mentorship, and operational oversight to a team consisting of Consultants and a Project Manager, ensuring the successful delivery of client projects and services. This role will also work closely with clients, internal stakeholders and leadership to drive service excellence, customer satisfaction, and continuous improvement.
This is an excellent opportunity for an experienced professional with strong people leadership, project delivery and client engagement skills who thrives in a fast-paced software and property technology environment.
Mrisoftware · Cape Town, South Africa