Patient Care Coordinator (Administrative Assistant)

About the role

Beltone: MLM Hearing-Audiology Resources is a well-established leader in hearing healthcare, operating since 1976. With over 155 clinics across the U.S., we are committed to providing high-quality patient care and are seeking a dedicated Patient Care Coordinator. The Patient Care Coordinator (PCC) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs, and delivering solutions through recognizing the needs and opportunities that exists while coordinating all clinic and patient support services within their specific clinic location(s). The person screens the patient to determine how we can best help them. The PCC may be required to travel to nearby clinics. Essential Duties and Responsibilities: Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services. Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment. Schedule and confirm appointments and conduct outbound retention calls to patients. Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office. Check patients in and out, collect and record payments, track revenue and accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing. Education and Experience Requirements : A minimum of 2 years office management experience in a customer driven industry is a plus. High school diploma or equivalent (GED) Required Skills: Strong computer skills Experience with word processing and database software. Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills. Excellent oral and written communication skills. Basic understanding of accounting procedures and good math aptitude. Strong customer service orientation. Excellent organizational skills. Ability to manage multiple tasks within strict deadlines. Ability to input and track sales revenues and balance accounts daily and monthly. Detail oriented. Front desk medical/sales field experience and/or knowledge of procedures desirable. Physical Demands: Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace. Must be able to pick up after an interruption to complete tasks that require focus. Must be able to lift boxes up to 20 pounds.