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Customer Service Associate II - National General

External
Allstate logoAllstate · Phoenix, AZ
Full-timeOn-site3d ago
Compliance
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Responsibilities

  • Cross trains to assist with borrower follow ups
  • Assists answering questions in the help desk
  • Meets and maintains availability standards, schedule adherence and attendance guidelines
  • Updates records and note system as required
  • Disbursements of Property Insurance Premiums
  • Handles inbound telephone calls from borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to resolve customer inquiries
  • Delivers timely, accurate customer service ensuring the highest level of satisfaction
  • Education
  • High School Diploma or GED (Preferred)

Requirements

  • 0-2 years experience (Preferred)
  • Supervisory Responsibilities
  • This job does not have supervisory duties.
  • Education & Experience (in lieu)
  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
  • Business Support, Client Facing, Consumer Protection, Quality Control (QC), Service Delivery

Benefits

Compensation for this role is $19/hr.For jobs in San Francisco, please click ' here ' for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click ' here ' for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the 'EEO Know Your Rights' poster click ' here '. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click ' here '. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.Companies & PartnersDirect General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National Genera

Additional Information

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance, de-escalate calls and process complaints and handle disbursement of premiums.

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