Senior Manager, Order Management - Partnership NPI & Automation

External

Anthropic · San Francisco, CA

Full-timeOn-siteToday

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About the role

We're seeking an experienced Order Management and Quote-to-Cash professional to lead our third-party marketplace operations and drive automation across the order lifecycle. In this pivotal role, you'll own the operational backbone of how our products are transacted through cloud marketplaces, scale the systems and processes that support new product introductions, and solve complex, cross-functional challenges that sit at the intersection of finance, engineering, and go-to-market. You'll partner across the organization-and with external marketplace teams-to build financial infrastructure that scales with a rapidly growing business. If you're passionate about making a significant impact at an innovative company at the forefront of AI development, join us in our mission to build cutting-edge, safe AI systems.

Responsibilities

Third-Party Marketplace Operations

Own end-to-end order management operations across third-party cloud marketplaces (AWS, GCP, Azure), ensuring accuracy, completeness, and timeliness of provisioning and transactions

Manage private offer creation, pricing configuration, and offer lifecycle across marketplace platforms, resolving non-standard pricing structures and contract modifications

Serve as the operational point of contact with external marketplace teams, coordinating onboarding, integration requirements, and platform-specific processes

Build SOX controls over marketplace transactions, disbursements, and reporting against internal systems of record

Quote-to-Cash & Order Management Automation

Identify, design, and implement automation across the quote-to-cash lifecycle to enhance efficiency, scalability, and accuracy as transaction volume grows

Develop and track Order Management metrics that surface bottlenecks and support strategic decision-making

Partner with vendors to optimize order management and billing systems, evaluate new features, and implement scalable solutions

New Product Introductions

Lead operational readiness for new product and model launches across partner channels, ensuring order management, provisioning, and pricing infrastructure is in place ahead of go-live

Conduct comprehensive User Acceptance Testing (UAT) for new launches and influence product introduction processes by providing expert guidance on order management and marketplace implications

Translate new commercial models and packaging into operational and system requirements across marketplace surfaces

Cross-Functional Partnership

Cultivate strategic partnerships across the quote-to-cash ecosystem, including Go-to-Market Systems, Deal Desk, Legal, Tax, and Finance

Partner closely with Billing Engineering teams to define requirements, prioritize roadmap needs, and ensure systems support marketplace and consumption-based transactions

Collaborate with external marketplace teams to align on platform capabilities, integration timelines, and operational escalations

Work alongside Revenue Accounting and adjacent operations pillars to ensure transactions are recorded accurately and in compliance with revenue recognition requirements

Compliance, Controls & Documentation

Establish and maintain robust controls and segregation of duties within order management and marketplace operations

Support audit requirements by preparing documentation and addressing inquiries

Develop and maintain documentation for team processes, procedures, and system configurations

Senior Manager, Order Management - Partnership NPI & Automation

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