Provision and maintain Sonus / Cataleya translations
Configure SIP/ISUP/ISDN trunk group provisioning
Perform ISUP TCIC data-fill and SS7 / STP route-set provisioning
Call flow routing
Troubleshooting customer/network issues
TDM/SIP grooms & customer Maintenance (includes off hours)
Execute end-to-end SIP interoperability testing with customers (including off-hours when required)
Support Toll-free and LNP services
Experience with HEPIC or similar call-capturing software preferred
Experience with Garfana or similar traffic provisioning/monitoring software
CLI Scripting experience preferred
Stir/Shaken provisioning & troubleshooting
Complete other duties as assigned by your supervisor or key stakeholders
Owns end-to-end translations and provisioning activities for customer and carrier services
Operates with moderate to high autonomy, escalating only highly complex or high-risk issues
Have a direct impact on service quality, customer experience, and network stability
Acts as a technical escalation point for translation-related topics
Collaborates cross-functionally with Network Engineering, Provisioning, and Customer Implementation teams
What makes you a strong fit
Bachelor's degree in Telecommunications, Computer Science, Engineering, or a related field (or equivalent hands-on experience in Translations)
Experience supporting or provisioning SIP trunk groups
Familiarity with interoperability challenges between carriers, SBCs, and enterprise platforms
Experience executing and validating end-to-end SIP call testing
Familiarity with configuration and data formats (SIP headers, SDP, JSON/XML etc.)
Strong troubleshooting skills across
Ability to proactively identify risks in multi-carrier interoperability
Detail-oriented with a focus on first-time-right provisioning and testing Experience working cross-functionally with: Network Engineering, Provisioning teams, Customer implementation teams
Ability to clearly communicate technical issues to both: Engineers (deep-dive level) and Non-technical stakeholders (clear, actionable summaries)
Why you'll love it here
Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Salary range - $70,000 to $107,000 annual base salary (the selected candidate's salary will be based on a variety of factors, including job-related knowledge, experience, education, skillset, and internal equity).
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Sto
Benefits
Dental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleEquity / stock optionsPerformance bonusParental leave
Additional Information
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let's build what's next, together.
What this role is all about
The Translations organization plays a key role in Infobip's service delivery and network operations. As a Translation Engineer , you are a subject-matter expert responsible for accurate provisioning, routing, and interoperability of customer and carrier services across Infobip's network.
Work activities may be assigned via OMS, email, Teams or directly from management and all employees are expected to use all company tools mentioned above and be active participants within these means of company communications. The translations group is responsible for reviewing orders and requests received, identifying potential errors or discrepancies, and updating information in OMS while performing the essential functions of the job.
Infobip · Chicago (usa)