Impact Manager

Responsibilities

• Student Success Coach Team Management- 30%
• The Impact Manager is responsible for every aspect of coaching for performance, development and career development planning for every Student Success Coach on their team.
• Provide direct coaching to Student Success Coaches to deliver tutoring support to students through academic and personal development activities.
• Inspire and build trust among SSCs, helping foster a personal and team connection to City Year's culture and values
• Manage team dynamics through facilitating start-of-year (SOY), mid-year (MY), and end-of-year (EOY) personal management plans and biweekly check in sessions with each Student Success Coach and weekly check in meetings with each Team Leader (TL).
• Co leading weekly, full team meetings with a Team Leader(s)(a senior Student Success Coach)
• Develop and support the SSC and TL service experience through routine check-ins, encouraging learning and leadership opportunities, and using the SSC Support System
• Review and share engagement survey results with the full team to modify leadership style and strategies.
• Connect SSCs to resources, strategies, and protocols to improve service with students
• Review all SSC-related communication to highlight appropriate takeaways for team
• Manage Student Success Coach compliance (i.e. mandatory training completion, timesheets, hours completion, absence days)
• Recruit, support, and develop Returning Student Success Coaches
• Consistently observe service implementation through weekly walk-throughs, observation, coaching, and targeted feedback of SSC session plans, biweekly
• Conduct consistent Observation & Coaching of SSCs with the Instructional Coach, focusing on implementation of City Year instructional strategies
• Lead Service Learning Institute/Mid-Year Summit, Learning and Development Days, Academic Academy, and

Additional Information

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Work Location: 100% On-Site Position Overview City Year Philadelphia seeks an Impact Manager (IM) who is responsible for the overall management of the execution of the day-to-day operations and achievement for teams of 6-9 or 12-18 Student Success Coaches (also known as SSCs and service outcomes. The IM manages the work of SSCs with the shared goals of keeping students on track to graduate and establishing positive relationships with school partners. The Impact Manager will coach their SSC teams through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills. Reporting directly to an Impact Director, the IM is responsible for collaborating with the Impact Department and other City Year colleagues to meet all department and organizational goals. Additionally, the Impact Manager is responsible for curating and supporting transformational school partnerships, community, and external stakeholder relationships to promote and support the long-term sustainability of the site. Job Description Position Overview Compensation for this position is in the $50,000 to $56,000 range. The anticipated start for this position is June 2026. This is a year-round, in-person, school-based position. IMs are required to work in the schoolhouse a minimum of 4 days a week, except on days they need to attend in-person meetings and/or work outside of the schoolhouse. IMs must be available for afterschool programming. IMs will support two schools and will spend two days at school A and two days at school B every week. Application Requirements (please attach the below documents to your application prior to submitting) 1) Professional resume (No cover letter required) 2) Separate document answering the following three questions. To be considered, answer all three questions. As an Impact Manager, you'll lead a team of 6-12 Student Success Coaches in a school setting. Can you walk us through your professional experience directly managing people-whether individuals or teams? Have you been a supervisor or manager of staff before? In what setting? How many staff members did you manage? In this role, you'll also manage the school partnership by working with principals, teachers, and community partners. Can you share an example of a time you successfully built or maintained an external partnership? What did you do to make it successful? Please provide an example of when you provided critical feedback to someone you managed and how you coached their performance.

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