Additional Information
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Position Overview
We are seeking a proactive, customer- focused and experienced Relationship Management Team Lead to join our growing team.
In this role, you will lead the [Region] Relationship Management team to deliver strong customer retention, customer satisfaction, and revenue growth, while continuing to manage a portfolio of the region's largest and most strategic accounts. Operating as a player-coach, you will balance direct customer ownership with responsibility for supporting, developing, and guiding the regional RM team.
The Team Lead is accountable for driving consistent Relationship Management standards and execution across the region, ensuring team members are equipped to deliver excellent customer outcomes while maintaining strong operational discipline and commercial performance.
You will work closely with Relationship Managers, customers, onboarding teams, and internal stakeholders to support customer success, resolve escalations, identify growth opportunities, and ensure the consistent delivery of our services.
Reporting to the Global Head of Relationship Management, you will act as the primary leadership and escalation point for the region, helping to build team capability, improve performance, and ensure alignment with broader company objectives .
Success in this role will be measured through a combination of customer outcomes, commercial performance, team development, and operational excellence. The ideal candidate will be an effective relationship manager with strong organisational skills, a collaborative leadership style, and the ability to balance strategic customer needs with day-to-day team leadership responsibilities.
This position involves travel, approximately 15-20 %, across [Region]
Tsys · Toronto, Canada