Provides exceptional customer service through the accurate and timely processing of customer and dealer orders, requests and concerns
Builds positive relationships with customers and internal stakeholders
Enters and updates orders and customer records in our system
Resolves service issues in a timely manner and documents accordingly
Follows Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines
Answers customer enquiries regarding product, pricing and delivery
Proposes innovative ideas to increase market share
Use the ERP system (M3) daily for order entry, updates, tracking, and coordination across departments, ensuring data accuracy and operational efficiency.
Who we're looking for
2 - 3 years' experience in customer service
Post secondary education in an agricultural field of study is preferred. Experience in a combined customer service and administrative role, within an agricultural , manufacturing or corporate environment, is preferred
ERP experience an asset
Good computer skills
A highly organized and proactive ensuring smooth planning and timely delivery.
Ability to work onsite the standard shift for 8 hours- Monday to Friday 08.00 to 5.00 Pm and some flexibility required for occasional extended work hours.
Excellent customer service, interpersonal and communication skills
Ability to multi-task, prioritize and solve problems in a fast-paced environment
Team player - coachable and curious
You'll also need
Accuracy in data entry
Computer skills basic word, excel, data entry, computerized order entry system experience
Detailed oriented
Strong communication and stakeholder engagement skills
Ability to work on-site 5 days/week. Comfort with ERP/ SAP systems is an asset
What you'll receive
How and why to find out more
# Ownit
Additional Information
Accessibility: Nutreco is committed to creating an accessible and inclusive recruitment experience. Accommodation is available upon request at any stage of the hiring process. If you require support, please let us know and we will work with you to meet your needs.
AI Screening Disclosure: Nutreco does not use artificial intelligence (AI) or automated decision‑making tools to screen, assess, or select candidates at any stage of the recruitment process. All applications are reviewed directly by our Talent Acquisition team and hiring managers.
Background Check: Final candidates who are offered a position will be required to undergo a criminal background check.
Eligibility: Candidates applying to job openings must already be authorized to work independently in the country where the position is based. Employer sponsorship is not available for this role.
Employment Equity: We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.
#SPTN #trouwnutrition
Our organisation:
Benefits
Health insuranceEquity / stock options
Additional Information
Job Description:
Join Our Purpose - Feeding the Future
Role : Customer Service Representative (6 Months Contract)
Location: Lethbridge
Hours/Shift: 8-hour shift. 40 hours a week
Vacancy Type: Replacement
Why join us
Get ready to Own your career as Customer Service Representative at Trouw Nutrition, Lethbridge a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future drives us to support customers and ensure smooth operational flow.
Nutreco · Lethbridge, Ab, Canada