Workflow Delivery Specialist Network

Benefits

Additional Information

Job Expectations Build your career and Australia's future. Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements. A fantastic opportunity has presented itself for a Workflow Delivery Specialist - Network reporting to Senior Manager Network Performance Delivery. A bit about your role As a Workflow Delivery Specialist - Network, you will play a vital role in connecting people, systems, and outcomes to ensure the smooth and effective delivery of network programs. You will thoroughly assess, triage, and prioritise incoming demand across COAT and FTTx programs, guiding each request toward the right pathway, partner, or skilled workforce to enable timely and high-quality delivery. Working closely with internal teams and service delivery partners, you will help shape efficient work packages and monitor progress across the end-to-end lifecycle, bringing clarity to complexity and proactively addressing risks before they impact customers. You will troubleshoot and resolve network and service performance issues, ensuring alignment with service level expectations and Wholesale Broadband Agreement obligations, while maintaining a strong focus on safety, quality, and customer experience. Your contribution will extend beyond coordination, as you draw on data-driven insights to support informed decision-making and continuous improvement across programs. By nurturing collaborative relationships and fostering a supportive delivery culture, you will help create an environment where partners feel genuinely connected to nbn's purpose and values, and where outcomes are achieved together with care and accountability. A bit about you You are a collaborative and thoughtful professional who brings a strong understanding of network operations, scheduling, and delivery within a field or construction environment. With your natural ability to connect with others, you build trusted relationships across diverse teams and partners, creating alignment and shared momentum even in complex or fast-paced situations. You are confident in your ability to problem-solve and make considered decisions, balancing operational priorities with customer outcomes and commercial obligations. Your approach is organised and proactive, allowing you to anticipate risks, communicate openly, and guide work through to completion with quality, clarity and care. With your curiosity and commitment to continuous improvement, you are comfortable working with data to uncover insights and strengthen performance outcomes. You take pride in contributing to a respectful and inclusive team culture, where ideas are welcomed, support is shared, and success is celebrated collectively. Life at nbn To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network-a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role is a 24 month Fixed Term opportunity and applications will close at midnight on Friday, 5th June 2026 To be eligible