Provide exceptional customer service in accordance with the National Geographic visitor service philosophy
Utilize the Retail POS to process purchases, exchanges, and returns within the Museum of Exploration Shop, retail outlets across Base Camp, and at external pop-up events
Upsell add-on items during visitor transactions
Maintain an organized and orderly environment for ease of navigation and execution of retail operations within the retail outlets
Stay up to date on product knowledge in order to answer customer inquiries quickly and efficiently
Answer customer questions about the Museum of Exploration, including exhibits and events
Merchandise Processing and Inventory Control (30%)
Support the Retail Warehouse Team in transferring merchandise from the warehouse to the sales floor
Place product quickly and accurately as it is brought from the warehouse to the sales floor
Assist the Assistant Manager, Retail Shop in merchandising and setting product displays
Complete the damage process for merchandise that is returned damaged or is damaged on the sales floor
Assist the General Manager, Retail Shop with monthly cycle counts and inventory spot checks
Be able to support the Warehouse Team in the warehouse if needed
Participate in the annual inventory process
Educational Background
High school Diploma preferred.
Minimum Years and Experience
0-1-year experience in a retail store setting preferably in a museum or visitor attraction.
Knowledge and Skills
Experience in a visitor attraction or museum retail shop or warehouse
Cash-handling experience
Attention to detail
Strong written and oral communication skills
Collaborative mindset and ability to work in a team or group to accomplish a task
Proficiency in Microsoft Office Suite and Google Workplace tools
Requirements
Ability to work in a fast-paced environment with shifting priorities
Proactive customer service mindset
Ability to work nights and weekends as needed
Be able to lift up to 25lbs
Collaboration and Teamwork
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.
Supervision
No direct reports
Salary Information
The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.
The hourly rate for this position is $21.50.
Employees in positions who are assigned to a shift that starts or ends between 6 p.m. and 6 a.m. are entitled to shift differential pay of 10% of base pay for the hours worked between 6 p.m. and 6 a.m.
In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insuranc
Benefits
Dental insuranceVision insurance
Additional Information
How You'll Contribute
The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp). In 2026, we are opening the Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.
The Retail Sales Associate assists in daily operations in the Museum of Exploration Shop and associated retail outlets across Base Camp, and external pop-up events. The Retail Sales Associate is responsible for servicing visitors, maintaining organization of all retail outlets, performing the functions of a cashier, and supporting the fulfillment activities of the retail outlets. The Retail Sales Associate reports to the Store Manager, Retail Shop and operates within the Hospitality Team for the Museum of Exploration.
We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture.
Ngs · Washington, DC